Technical Support Specialist

Oxford Solutions has a contract to hire opening with our client for a Tier 1 Technical Support Specialist. Must be able to work onsite in Reading, PA area and travel locally as required.

OVERVIEW OF TECHNICAL SUPPORT ROLE

• Provides technical assistance to internal users.
• Performs software installation, end-user support and training tasks to ensure workstations meet company and user requirements.
• Troubleshoots computer, printer and peripheral issues and resolves via telephone, in-person, e-mail or through remote access.
• Documents and tracks issues in help desk ticketing system.
• Conducts computer training for internal users on a regular basis

REQUIREMENTS AND BACKGROUND

• Associate Degree or equivalent experience
• 1 to 2 years software and/or hardware technical support or help desk experience
• Proficient with Microsoft Windows 11 operating systems, MS Office, and O365 suite of applications
• Understanding of basic networking infrastructure.
• Basic knowledge of Microsoft Active Directory, VMware virtualization and Microsoft Exchange.
• Excellent oral and written communication skills
• Critical thinking and problem solving skills
• Ability to prioritize effectively and manage shifting priorities
• Must have reliable transportation for periodic regional travel.

Technical Support Specialist / Tier 1 - 26-00294