AppleOne is seeking a professional, high-energy Contact Center Specialist. In this role, you will be the voice of a financial institution, providing exceptional service via phone, email, and live chat. You will act as a technical guide and a financial problem-solver, ensuring every customer feels supported and valued.
The Perks
Pay: $22.00 per hour
Weekly Pay
Contract to hire
Flexibility: Hybrid work options (2–3 days remote) available after initial training and based on performance.
Environment: A supportive, professional atmosphere with a focus on career growth.
Key Responsibilities
Multichannel Support: Respond to inbound inquiries regarding deposits, loans, and banking services via phone, email, and chat.
Technical Troubleshooting: Assist customers with digital products, including mobile banking apps, Bill Pay, and Zelle.
Problem Resolution: Take ownership of customer issues, researching and resolving them while maintaining detailed documentation.
Referral & Growth: Identify customer needs and recommend appropriate financial solutions or refer them to specialized departments for personal or commercial loans.
Compliance: Maintain strict adherence to banking regulations (BSA, AML, Reg E, etc.) and internal policies.
What We’re Looking For
Experience: Required previous experience in a Contact Center/Call Center. Experience in banking or live-chat roles is highly preferred.
Education: High School Diploma or equivalent required (College degree preferred).
Skills: * Ability to simplify complex problems for customers.
Excellent verbal and written communication.
Comfort navigating multiple computer systems and online applications simultaneously.
Strong de-escalation skills and a positive, respectful demeanor.
Schedule & Location
Hours: 9:00 AM – 6:00 PM (includes a 1-hour lunch break).
Weekends: One Saturday per month required.
Location: Based in Clearwater, FL (Countryside area).