Job Brief
Provide daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users.
Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation.
Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.
Qualifications
An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
Requires 6-8 years of experience supporting complex end user technologies.
Experience with operating system installations deployed from MECM (SCCM).
Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
Experience with software deployment and endpoint management using Bigfixs preferred.
Computer certifications from CompTia A+, Network+, Security+ are preferred.
Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
Knowledge of building Images and scripting is desired.
Competency
Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers. Ability to work independently.