Technical Support Specialist

We are seeking a Senior Technical Support Specialist to support a critical enterprise platform responsible for complex billing, scheduling workflows, and customer operations in a highly regulated environment.

This role goes beyond traditional support—serving as a key contributor to system reliability, change control, development, and DevOps execution. You’ll partner closely with engineering, infrastructure, and business teams to ensure accuracy, integrity, and scalability across the platform.

Key Responsibilities

• Provide advanced production support, ensuring system stability, data integrity, and timely issue resolution
• Support core platform capabilities including scheduling workflows, complex billing, and customer operations systems
• Execute and support change control processes for code, integrations, and database updates
• Troubleshoot issues across applications, APIs, databases, and system interfaces
• Partner with development and business teams to define requirements and deliver enhancements
• Contribute to application development and API integrations
• Support data integration pipelines (SSIS and interface monitoring)
• Participate in full SDLC (design, development, testing, deployment, support)
• Drive DevOps/DevSecOps practices, including CI/CD, automation, and monitoring
• Maintain documentation, system controls, and audit readiness (e.g., SOX compliance)
• Monitor performance and recommend improvements for scalability and reliability

Required Qualifications

• 5+ years in application support, software development, or technical support in complex environments
• Strong experience with C# and/or Java
• Experience with API development and integrations
• Hands-on experience with SQL (T-SQL/PL-SQL) and SSIS
• Experience with integration platforms (e.g., message brokers)
• Strong understanding of SDLC, change management, and release processes
• Experience with DevOps practices (CI/CD, automation)
• Proven ability to troubleshoot complex, integrated systems

Preferred

• Experience in regulated industries (utilities, energy, finance, etc.)
• Exposure to billing, scheduling, or transactional systems
• Experience with compliance frameworks (e.g., SOX)
• Knowledge of system monitoring, performance tuning, and disaster recovery

What We’re Looking For

• Detail-oriented problem solver with a focus on data accuracy and system integrity
• A hands-on technical professional who can both support and build solutions
• Comfortable working within structured processes and compliance-driven environments
• Strong communicator who can collaborate across technical and business teams