Are you an experienced IT Operations Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced IT Operations Specialist to work at their company in Plano, TX.
Position Summary: Following standard operating procedures, Data Centre Operational Services staff provision, operate, monitor, and control a wide variety of sophisticated online computer applications and physical system configurations for a multiple-site, enterprise data processing organisation.
Primary Responsibilities/Accountabilities:
- Staff meet the service needs of both internal and external customers.
- These systems support both patient care and administrative functions throughout *** and affiliations.
- Perform routine tasks to maintain computer equipment and their peripherals.
- Provide prompt and courteous assistance at all times.
- May perform additional functions as detailed by the immediate supervisor, including the installation, move, and de-installation of racks and computer systems.
- Perform shipping and receiving functions for data center hardware and related equipment.
- Inspect deliveries for accuracy and damage; reconcile against purchase orders and packing documentation.
- Process equipment returns (RMA), ensuring proper documentation, packaging, and tracking
- Maintain accurate inventory and asset tracking records
- Assist with diagramming and updating data centre rack configurations
- Ensure proper handling, storage, and physical care of IT equipment. Maintain a clean, organised, and secure data centre staging and storage area
- Equipment racking, connectivity, and cable management. Inventory Management of Onsite Supplies.
- Issue Identification & Escalation: Identify discrepancies, delays, or equipment issues and escalate appropriately to the Project Manager, technical team, or vendor.
- Coordinate with vendors to resolve shipping or hardware issues
- Ensure issues are fully resolved and properly documented
- Documentation & Compliance: Maintain detailed and accurate operational records
Qualifications:
- Knowledge of and proficiency in data center concepts, practices and procedures within field.
- Ability to read, understand and communicate on-line Standard Operations Procedures.
- Ability to understand specified hardware and software used.
- Ability to troubleshoot, prioritize and escalate problems effectively.
- Demonstrates ability to learn and apply new technology.
- Ability to work calmly in difficult situations and form logical conclusions.
- Proficient verbal and written communication skills using English is necessary.
- Associate's degree in Computer Science, Information Systems, Engineering, or a related field.
- Two (2) years of demonstrated technical experience in computer operations.
- High School Diploma or GED.
- Four (4) years of demonstrated IT technical experience focused on computer operations within a large, complex organization.
- Foundational understanding of data center infrastructure, including servers, storage systems, and structured cabling. Basic familiarity with rack layouts and physical hardware configurations.Centre Ability to read and interpret equipment quotes, packing slips, bills of materials, and technical documentation. Understanding of standard data centre safety, compliance, and operational practices. Experience with shipping/receiving operations
Preferred:
- Experience working with healthcare technology.
- Bachelor's degree or higher in Computer Science, Information Systems, Engineering, or a related field.
- This role supports physical infrastructure activities, inventory control, documentation, and coordination with project managers, technical teams, and vendors.
