Job Title: IT and Media Specialist
Reports to: Director of Wellness
FLSA Status: Part-time, up to 24 hours per week, flexible based on event schedules and logistical requirements.
Compensation: $17-20 BOE
Location: Onsite, 24 Tabor Crossing Longmeadow, MA 01106
Summary
Glenmeadow is seeking a tech-savvy IT and Media Specialist. This role helps Glenmeadow residents stay connected through technology and ensures smooth audio/visual operations for programs and events. This position requires a problem-solving mindset, an authentic desire to work with older adults, and a commitment to supporting meaningful community experiences.
Essential Duties and Responsibilities
Resident IT Support
- Provide hands-on assistance to residents with basic technology needs (e.g., smartphones, tablets, computers, email, video calls).
- Troubleshoot common hardware and software issues in a friendly, patient manner.
- Offer guidance on digital literacy and safe internet practices.
Event A/V Support
- Set up and operate microphones, speakers, projectors, and other A/V equipment for programs and events.
- Manage video recording and live streaming for select events.
- Coordinate with program staff to ensure smooth technical execution, including troubleshooting during events.
- Perform routine checks and maintenance on A/V equipment.
Knowledge Skills and Abilities
- Basic knowledge of IT troubleshooting (Windows, iOS, Android).
- Familiarity with audio/visual equipment and live streaming platforms.
- Strong communication and interpersonal skills
- Ability to work patiently with older adults
- Ability to lift and move equipment as needed
- Flexible schedule, including occasional evenings or weekends for events
Education and Experience
- Experience in senior living or nonprofit settings
- Knowledge of Zoom, YouTube Live, or similar streaming tools
- Basic video editing skills a plus
