Operations Specialist

About the Company

Zeektek is an IT staffing and solutions company located in the Greater Sacramento area. Founded in 2016 by staffing industry veterans John Stuart and Chad Daugherty, Zeektek was formed under the most basic of principles and qualities – loyalty, good listening and honesty. Zeektek is intensely focused on people, community and technology. For these efforts, Zeektek has been recognized with numerous awards and ranked on several industry lists, including Staffing Industry Analysts’ Best Staffing Firms list.

About the Role

The Operations Specialist defines, supports and manages key processes throughout the employee lifecycle, ensuring efficient and accurate methods and operations. This role is responsible for all aspects of employee onboarding and offboarding, assisting with benefits administration, and supporting payroll processing and client invoicing activities. The Operations Specialist maintains organized records, ensures accuracy of employee data, and supports compliance with company policies and regulatory requirements. Strong organizational and analytical skills are essential to effectively manage multiple processes and contribute to the smooth operation of day-to-day business functions.

Responsibilities

Onboarding & Offboarding

• Review Client Services Agreements for background and drug screening requirements. Ensure these requirements are met during the onboarding process.
• Manage Zeektek’s new hire onboarding, ensuring data accuracy and process efficiency.
• Work with providers to create background check and drug screening packages that meet client requirements.
• Report background check and drug screening results to Recruiters, Account Executives and, when needed, Clients.
• Manage employment eligibility process in accordance with the US Customs and Immigration Services requirements. Conduct periodic audits to ensure compliance. Monitor eVerify reporting.
• Secure and manage third party vendors who will assist in the efficiency of the onboarding process (DocuSign, i9everywhere, training vendors).
• Upload required documents to Client’s VMS site as needed.
• Manage Zeek’s health insurance enrollment/waiver process. Communicate with staff on enrollment process and requirements.
• Manage 401(k) communication to staff at entry dates.
• Provide employee support as needed throughout the onboarding process.
• Work with Zeek’s Consultant Success Manager to transition communication once onboarding is done.
• Manage the offboarding process including sending state required documents to employees upon termination.
• Create and maintain process manuals for reference.

Payroll and Billing

• Provide support and act as backup to the weekly payroll and client invoicing process.
• Reconcile payroll and billing across multiple systems.
• Work with employees and third-party vendors (VMS) to guarantee accuracy in time reporting and billing.

Qualifications

Required Skills

Strong analytical skills with the ability to review data and identify discrepancies. Must be proficient in Excel.

Exceptional organizational and time-management skills with high attention to detail.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Able to handle sensitive data in a confidential manner.

Ability to collaborate across functions, leadership levels, clients and vendors.

Strong communication and problem-solving skills.

Preferred Skills

Knowledge of QuickBooks

Prior experience working in the staffing industry

Benefits of Working at Zeektek

• 401(k) with company match
• Medical, dental, and vision insurance
• Company outings and team events
• A high-performance culture that rewards results
• Unlimited Paid Time Off