Overview
The Operations Manager, North America will support the Director of Operations in overseeing end-to-end operational execution across 3PL management, logistics, e-commerce fulfillment, and inventory operations. This role is responsible for ensuring scalable, efficient, and accurate operational processes that support wholesale, direct-to-consumer (DTC), and omnichannel distribution across the North American region.
The Operations Manager will act as a key operational leader coordinating cross-functional execution between logistics partners, internal teams, and international stakeholders to maintain service levels, inventory accuracy, and operational efficiency.
The ideal candidate brings 7–10 years of experience in retail, fashion, or e-commerce operations, with strong experience managing 3PL partners, fulfillment operations, logistics flows, and inventory management.
Key Responsibilities
3PL & Fulfillment Operations
Operations & 3PL Management
- Serve as the operational lead supporting the Director of Operations across all North American fulfillment and logistics initiatives.
- Manage relationships with third-party logistics providers, ensuring service-level adherence, operational performance, and cost efficiency
- Oversee daily operational execution across inbound receiving, outbound fulfillment, and reverse logistics
- Monitor and enforce SLAs, KPIs, and operational performance metrics across all fulfillment partners.
- Lead operational issue resolution, including shipment delays, chargebacks, fulfillment discrepancies, and root cause analysis.
- Support 3PL onboarding, operational transitions, RFP processes, and contract implementation.
- Identify opportunities to optimize operational workflows, improve service levels, and reduce operational costs.
Inventory Management & Control
- Manage inventory accuracy and integrity across warehouses, stores (if applicable), and systems.
- Oversee inventory reconciliation processes, cycle counts, physical inventories, and shrink investigation.
- Partner with Planning, Merchandising, and Finance to support inventory forecasting, allocation, and replenishment strategies.
- Ensure clean inventory flow from PO receipt through fulfillment, transfers, and returns.
- Identify and implement process improvements to reduce aged inventory, excess stock, and operational inefficiencies.
Operations
- Coordinate domestic and international logistics operations supporting inbound inventory flow and outbound fulfillment.
- Partner with logistics providers to manage transportation timelines, freight coordination, and cross-border shipments.
- Monitor inbound shipment visibility and ensure accurate inventory flow from supplier through warehouse receipt.
- Collaborate with global teams to align operational execution across regions.
Systems, Process & Reporting
- Serve as a key operational user and subject-matter expert for OMS, WMS, ERP, and inventory systems.
- Support system enhancements, testing, integrations, and documentation related to fulfillment and inventory workflows.
- Develop and maintain operational SOPs, dashboards, and reporting to provide visibility into performance and risks.
- Drive continuous improvement initiatives focused on scalability, cost efficiency, and customer experience.
Leadership & Collaboration
- Act as a trusted thought partner to the Director of Operations, providing data-driven insights and recommendations.
- Overseeing 3PL operations
- KPI and Data Tracking is Paramount
- Manage and/or mentor junior operations team members as the organization scales.
- Collaborate closely with cross-functional partners including Merchandising, Planning, Finance, CX, E-commerce, and Wholesale Operations.
- Lead with a hands-on, solutions-oriented mindset in a fast-paced fashion retail environment.
Qualifications & Experience
7–10 years of progressive operations experience within fashion retail, apparel, or consumer goods.
Direct experience managing 3PL partners and omnichannel fulfillment operations.
Strong background in inventory management, controls, and reconciliation in a multi-channel environment.
Proven experience supporting DTC e-commerce operations at scale.
Proficiency with OMS, WMS, and ERP systems (NetSuite, SAP, Manhattan, or similar preferred).
Advanced Excel/Google Sheets skills; experience with BI or reporting tools a plus.
Strong analytical, organizational, and project management capabilities.
Skills & Attributes
- Detail-oriented with the ability to zoom out and think strategically.
- Comfortable operating in ambiguity and driving structure in growing organizations.
- Excellent communication skills with the ability to influence internal and external stakeholders.
- Proactive, accountable, and results-driven.
- Passion for fashion retail and delivering an exceptional customer experience.
Reporting Structure
- Reports directly to the Director of Operations.
Salary
