Information Technology Support Specialist

At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.

Akkodis is seeking a Client Services Specialist for a contract role with a client located in Pasadena, CA (Onsite)

Pay Rate: $25-$28/hr. (Hourly wage may be negotiable based upon experience, education, geographic location, and other factors)

Location: Pasadena, CA

Duration: 6 months to start, potential to extend

Role Overview

Provides daily customer support for end-user computer hardware and software at the Pasadena Office (Onsite) and remote users. Daily support initiatives may include new hire set ups, laptop and desktop refresh, reimaging computers, setting up monitors and computers, supporting audio visual conferences, supporting Microsoft Office 365 products.

Responsibilities:

• Customer focused, attention to detail and proactive approach to serving the user community.
• Resourcefulness; ability to research problems and resolutions.
• Perform root cause analysis as a routine part of supporting the computer environment.
• Logs all customer interactions into the current Incident Reporting System and updates incident for existing issues.
• Supports Microsoft Office365, Windows 10/11, MAC OS, IPAD and Corporate Standard Laptops/Desktops.
• Take ownership of incidents and troubleshoot through to resolution.
• Reasonable judgment in time management, as to minimize user work interruptions with regards to troubleshooting and resolving problems.
• Software installation.
• Maintain equipment for end-users keeping them up to date and in optimal condition.
• Perform technical refresh (replacing desktops and laptops in accordance with the quarterly refresh program).
• Onboarding and off boarding users (backing up/restoring data, reimaging and setting up computers).
• Basic network understanding with the ability to troubleshoot user connectivity issues.
• Responsible for asset management and inventory of Kansas City’s office computer equipment.
• Utilize remote control technology to serve our customers quickly and efficiently.
• Keep management informed on escalated issues.
• Collaborate and assist internal IT departments with project related initiatives.
• Must be able to lift to 40lbs and crawl under / behind desks as needed to perform certain aspects of the job.

Skills & Requirements:

• 2 or more years experience with customer support end user hardware and software
• In-depth understanding of Windows 10/11, MAC OS and desktop applications such as Microsoft Office, Teams, WebEx, Adobe Acrobat
• Knowledge of Active Directory, Microsoft Office 365, DNS, DHCP, WINS and TCP/IP.
• Have experience with OKTA
• Associate degree or higher in the field of computers related to end-user support, desktop systems, operations systems and/or network management.
• A+ Certification, required.
• Six Sigma, Project Management and /or other computer related certifications, a plus.

If you are interested in this Client Services Specialist (Onsite) then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Priyanka Khurana at [email protected]

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance