Customer Service Supervisor

Customer Service Supervisor

Location: Santa Clarita, CA (100% Onsite)

Pay Rate: $26-$27/hour

Direct Reports: 2 Customer Service Representatives

Overview

LHH is seeking a Customer Service Supervisor. The Customer Service Supervisor oversees daily on-site customer service operations while leading and supporting a small CS team. This role ensures high-quality customer interactions across phone, email, and chat, maintains workflow efficiency, and partners cross-functionally to support timely order fulfillment. Training will be provided.

Key Responsibilities

• Supervise, coach, and support a team of Customer Service Representatives
• Manage daily workflows across inbound/outbound calls, chat, and email
• Monitor schedule adherence, coverage, and service standards
• Serve as escalation point for complex customer issues
• Ensure timely order confirmations, delivery follow-ups, and accurate documentation
• Coordinate with Logistics, Production, Transportation, Sales, and Site Leadership
• Support onboarding, training, and process adherence within the CS team

Qualifications Required

• 5+ years of customer service experience
• 2+ years in a lead or supervisory role
• Strong organizational, communication, and multitasking skills
• Proficiency with Microsoft Outlook, Excel, and Word

Preferred

• Bilingual Spanish
• Experience in logistics, transportation, or order-based environments

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance