B2B Collections Specialist

Job Title : A/R Collectors

Location : Greensboro, NC

Pay range : $19 - $21/HR

Position Summary

We are seeking a motivated and detail-oriented Accounts Receivable Collector to join a growing accounting team in Greensboro. This role is responsible for managing a high-volume portfolio of business-to-business (B2B) accounts, ensuring timely payments, and resolving billing discrepancies. The ideal candidate is a "firm but professional" communicator who enjoys investigative work and maintaining strong customer relationships.

### Key Responsibilities

• Portfolio Management: Monitor aging reports to identify overdue accounts and initiate outbound collection calls/emails.
• Payment Negotiation: Negotiate payment plans and settlements for delinquent accounts in accordance with company policy.
• Dispute Resolution: Research and resolve billing discrepancies, short-payments, and unapplied credits by collaborating with the Sales and Billing departments.
• Reporting: Maintain accurate and detailed documentation of all collection notes and customer interactions within the ERP system.
• Account Reconciliation: Reconcile customer accounts to ensure the ledger reflects accurate balances.
• Credit Evaluation: Assist in reviewing credit limits for existing customers based on payment history and aging trends.
• Administrative Support: Process credit card payments over the phone and assist with month-end closing activities.

### Qualifications

• Experience: 2+ years of experience in high-volume B2B collections or accounts receivable.
• Technical Skills: Proficiency in Microsoft Excel (Pivot Tables and VLOOKUPs preferred); experience with ERP systems (e.g., SAP, Oracle, NetSuite, or Great Plains) is a major plus.
• Communication: Exceptional verbal and written communication skills with the ability to handle difficult conversations professionally.
• Detail Oriented: High level of accuracy in data entry and account reconciliation.
• Education: High School Diploma required; Associate degree in Accounting or Business preferred.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.