Volunteer Coordinator

Beaver County Humane Society

Aliquippa, PA

Volunteer Coordinator

Classification: Full Time/Non-Exempt Reports to: Shelter Manager/Associate Director

Department: Fundraising Date of Revision: April 29, 2026

Position Summary

The Volunteer Coordinator is responsible for the day-to-day operations of the volunteer program, ensuring volunteers are effectively recruited, trained, scheduled, supported, and retained. This role serves as the primary point of contact for volunteers and creates a consistent, positive experience that keeps people coming back.

Essential Job Duties:

Volunteer Experience & Retention (Core Focus)

Serve as the primary contact for volunteers, ensuring timely, respectful communication
Build relationships that increase retention and engagement
Recognize and celebrate volunteers regularly (formal and informal)
Identify and address barriers to volunteer participation

Training & Onboarding

Lead engaging volunteer orientations and hands-on training
Ensure all volunteers are properly trained before independent work
Maintain clear, accessible training materials and SOPs

Scheduling & Program Coordination

Manage volunteer scheduling to ensure adequate daily coverage
Match volunteers to roles that fit their skills and interests
Coordinate with shelter staff to align volunteer support with operational needs

Program Administration

Maintain accurate volunteer records, hours, and compliance documentation
Track key metrics (retention, engagement, participation trends)
Support continuous improvement of volunteer processes and systems

Culture & Communication

Foster a welcoming, inclusive, and organized volunteer environment that embraces BCHS values.
Communicate updates, needs, and opportunities clearly and consistently
Help create a culture where volunteers feel like part of the team—not an afterthought

What Success Looks Like (First 6–12 Months)

Volunteers show up consistently and feel confident in their roles
New volunteers transition smoothly from orientation to active service
Volunteer retention and engagement measurably improve
Systems are organized, documented, and sustainable

What We’re Looking For

Required Skills & Experience

1–3 years in volunteer coordination, customer service, training, or similar people-focused role
Strong organizational and time management skills
Confident communicator (in-person, email, and group settings)
Ability to manage multiple priorities without losing attention to detail
Comfort working in a fast-paced, sometimes unpredictable environment

Preferred (But Not Required)

Experience in animal welfare or nonprofit organizations
Experience leading training or group facilitation
Familiarity with volunteer management software

Work Environment & Realities

· Active role requiring time on your feet, interacting with people and animals

· Emotionally rewarding but can include exposure to challenging animal welfare situations.

· Weekend and early evening availability required

Exemplify our organization’s core values and mission.

· Support and follow company policies and procedures.

· Participate in regularly scheduled meetings.

· Meet deadlines and respond promptly to all communications.

· Regular and consistent attendance for the assigned work hours is essential.

· Accurately record work time.

· Complete expense reports as required.

· Maintain exceptional work ethic.

· Other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Beaver County Humane Society is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or other protected veteran.

To Apply