Position: Outreach & Volunteer Coordinator
Department: Programs
Reports To: Database Manager
Location: Ronald McDonald House: Little Rock
Status: Open
POSITION DESCRIPTION
The Outreach & Volunteer Coordinator is responsible for recruiting, training, managing, and supporting volunteers who assist with our various Central Arkansas programs, including the Ronald McDonald House, Ronald McDonald House Family Room: UAMS, Ronald McDonald House: Baptist Health, as well as our annual special events and third-party fundraisers. They ensure that volunteers have meaningful experiences, feel highly valued, and that their skill sets are effectively matched to the needs of the organization.
ESSENTIAL DUTIES
· Enjoy interacting with and confidently speaking to audiences about the mission of Ronald McDonald House Arkansas & North Louisiana. Clearly communicating our brand, programs, and volunteer opportunities is key
· Represent Ronald McDonald House Arkansas & North Louisiana at community events.
· Work closely with senior management to create and continually evaluate needs for volunteer support across programs and special events.
· Identify and attract new volunteers through various channels, including community outreach, online platforms, and partnerships.
· Match volunteers with appropriate roles based on their skills and interests.
· Conduct volunteer interviews and appropriate screening to ensure suitability.
· Provide comprehensive training on Ronald McDonald House Arkansas & North Louisiana’s mission, values, policies, and procedures, utilization of the volunteer tracking system, as well as specific role-related tasks.
· Create and manage volunteer schedules, ensuring adequate coverage for programs and events.
· Implement volunteer appreciation programs to acknowledge their contributions.
· Survey volunteers regularly to determine satisfaction, gain insight into the experience, and create opportunities for new initiatives.
· Schedule and manage all volunteer staffing as directed.
· May occasionally be asked to travel to our other program sites for events or presentations.
· Other duties as assigned.
QUALIFICATIONS
· Enthusiasm for our brand and mission.
· Understand the impact of volunteers in our various programs and events
· Ability to interact professionally with external stakeholders, clearly communicate the needs of the organization both internally and externally and to maintain confidentiality.
· Ability to demonstrate excellent people skills, work independently and collaboratively
· Ability to organize workload, manage multiple priorities and projects, and meet deadlines.
· Ability to be flexible in working hours, to adapt, and adjust to changing work conditions and priorities.
· Proven experience in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
· Proficient in Canva, Adobe, Microsoft Office and ability to learn new platforms.
· Uphold and demonstrate the mission, values, and principles of Ronald McDonald House Arkansas & North Louisiana.
This position includes a competitive salary and benefits package including health, dental, vision, life, short and long-term disability, 403(b), PTO and holidays.