User Support Specialist

Under general supervision, in an in-bound call center environment, User Support Specialists provide technical software problem resolution to end users through troubleshooting and step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, fixing application error messages, assisting with application support and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

The User Support Specialist provides technical assistance, troubleshoot, resolve user issues via helpdesk, and manage user accounts/permissions. Common tasks include troubleshooting Word document errors, etc.

Key Responsibilities

Technical Support: Troubleshooting Microsoft Office applications (Word, Excel, Outlook), Windows operating systems, and basic network connectivity issues.

Qualifications:

• Previous law firm experience preferred;
• Knowledge of Microsoft Office (especially Word) and general legal applications;
• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Outstanding customer service;
• Willingness to cooperate with others and work within a team;
• Ability to be on-call, including weekends and holidays as needed;
• Some hardware setup and troubleshooting skills preferred.

***FOR IMMEDIATE CONSIDERATION, PLEASE SEND A COPY OF YOUR UPDATED RESUME.