"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Technical Writer/ Communications Specialist
Location: Rochester, NY 14626
Duration: 12+ Months
Pay rate: $34/hr.
Seniority Level: Mid-Level
Employment Type: Contract
Job Function: Professional
About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives
Job Description:
The Position
- Produces technical publications and communications to support the safe and effective use and servicing of Client Products.
- Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats.
- Gathers and organizes technical information from various sources.
- Develops, writes, edits, manages review/approval, and proofreads complex materials for internal and external customers.
- Reviews and analyzes publication/labeling effectiveness and efficiency including verification/validation.
- Follows established change control procedures.
- Ensures publications adhere to established standards of style and format and meet regulatory requirements.
- Reviews published materials and recommended revisions or changes in scope, format, and content.
- Adheres to project timelines and communicates/escalates potential impacts to project schedules.
- Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries.
- Participates in special projects as assigned.
- Perform other work-related duties as assigned.
The Key Stakeholders:
- Internal: Technical Subject Matter Experts in Research & Development, Technical Support, Regulatory Affairs, Quality and Compliance, Product Management/Marketing, Post Market Risk Management (PMRM), Information Technology (IT)
- External: Illustrators, Translation Vendors, Print/Media Vendors, External Manufacturers (OEMs)
- The Individual
Required Skills:
- A minimum of an associate’s degree in Technical Writing, Communications, Medical Technology, Biology or Engineering with technical writing experience or equivalent is required.
- A minimum of 3 years of relevant work experience is required.
- The individuals must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and upper levels of management.
- Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines.
- Excellent written and verbal communications skills and strong computer skills are required.
- Experience in HTML, XML, DITA, FrameMaker, Microsoft Office and the creation of online documentation using topic-based authoring.
Preferred Skills:
- A bachelor’s degree is preferred.
- Experience working in a regulated environment
- Experience with content management systems, CSS and system design
- Knowledge of animation tools and Java scripting
- Experience working with translated publications
- Knowledge of Client products will be a significant advantage
- Experience in website design/authoring tools
The Work Environment:
- Traditional office workspace or remotely
- The Physical Demands Sitting
- Repetitive movements of hand(s)
- Fingering (Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm)
- Computer
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
