Supply Chain Operations Manager

RecruitHook
Indianapolis, IN

A fast-growing logistics and distribution operation is looking for a Supply Chain Operations Leader to oversee end-to-end warehouse and last-mile delivery operations. This role will lead day-to-day hub performance, manage teams, and ensure high levels of efficiency, accuracy, and customer satisfaction.


Key Responsibilities

  • Oversee warehouse operations including receiving, inventory, shipping, and scheduling
  • Drive KPIs related to efficiency, accuracy, inventory control, and damage reduction
  • Manage WMS systems and ensure real-time data accuracy
  • Develop and enforce SOPs to maintain operational consistency
  • Lead warehouse staff and field teams, including training and performance management
  • Coordinate with field operations to support successful deliveries and installations
  • Conduct site visits and post-installation audits to ensure quality standards
  • Monitor customer satisfaction metrics and drive continuous improvement
  • Manage returns, claims, and operational reporting


Qualifications

  • 5+ years of leadership experience in warehouse, logistics, or distribution operations
  • Strong background in high-volume, fast-paced environments
  • Experience with WMS/ERP systems (SAP or similar preferred)
  • Proven leadership, communication, and problem-solving skills
  • Ability to manage teams, processes, and cross-functional coordination
  • Experience in last-mile delivery, installation operations, or builder environments is a plus

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