Senior Client Services Lead

Precinct delivers senior consulting and strategic execution for Democratic campaigns. We run end-to-end grassroots fundraising programs and provide expert analysis and strategic services to candidates at every level of government.

We're building a new model for campaign digital fundraising — one that puts campaigns and winning first, not our bottom line.

We're hiring a Senior Client Services Lead to serve as the operational backbone of our client work. You'll represent Precinct to campaigns on strategic calls, lead internal coordination for our services team, and ensure nothing falls through the cracks.

This role reports to the Senior Advisor and sits at the center of client-facing work: translating campaign needs, coordinating delivery, managing timelines, and keeping campaigns informed and supported. As Precinct grows, there's real potential for this role to expand.

You'll be in meetings — but the real work happens between them. You'll join the Senior Advisor on strategy calls with campaigns, collaborating on recommendations and representing Precinct's perspective. Then you'll track what was committed, organize the follow-through, and make sure the team delivers. You'll capture action items, flag pressure points, identify what campaigns need, and drive solutions.

You'll develop strategic recommendations that improve programs. You'll analyze performance data, identify what's working and what's not, and collaborate on recommendations for optimization with the Precinct Grassroots fundraising team. You'll draft acquisition plans, spot patterns across campaigns, flag opportunities for testing, and help campaigns make smarter decisions about budget allocation, channel strategy, and program design.

You'll project manage the service team's work for our candidates. You'll organize who's doing what, track timelines and dependencies, coordinate across workstreams, and ensure deliverables get done on time and on brief. You'll lead internal coordination calls to keep everyone aligned, surface blockers early, and keep programs moving smoothly.

You'll keep the trains running. You'll track campaign spending and budgets, manage vendor relationships and timelines, flag risks before they become problems, and build the systems that let us deliver consistently without dropping balls.

• You spot an email deliverability issue affecting multiple campaigns. Collaborating with the team, diagnose the root cause and coordinate a fix with the digital vendor. After the issue resolves, you build documentation so other campaign teams can catch it early next time.
• A campaign asks if they should invest in Meta ads or data acquisition. You analyze their donor file growth, compare channel costs and ROI, and develop an acquisition plan with clear tradeoffs. 
• A rapid response moment hits — a major news development or media appearance creates a fundraising opportunity for one of our service clients. You work with the team to develop the plan, coordinate content production and paid media creative, set timelines for deliverables, and ensure the program deploys fast while the moment is live.

Client Partnership & Strategic Advising

• Serve as Precinct's representative on campaign calls, collaborating on strategic recommendations for cross-channel fundraising strategy, budget allocation, and program optimization
• Draft client-facing memos, briefings, and program updates that keep campaigns informed and confident
• Translate campaign priorities into clear internal direction and execution plans

Program Coordination & Delivery

• Lead internal coordination calls to align the team on campaign priorities, deliverables, and timelines
• Project manage service delivery across email, SMS, paid media, and creative — ensuring commitments are met
• Manage vendor relationships and timelines, providing feedback and course corrections as needed
• Track campaign spending and budgets, ensuring programs stay on plan

Workflow & Operations

• Build agendas, facilitate approvals, and keep internal processes running smoothly
• Coordinate dependencies across multiple campaigns, vendors, and workstreams
• Flag risks, solve problems proactively, and escalate when needed
• Build repeatable systems and frameworks that help the team scale

Experience:

• 4–5 years as a digital strategist on the vendor side, digital director on a campaign, or similar role
• Proven track record developing and executing digital fundraising strategy — not just implementing someone else's plan
• Direct experience working with senior campaign leadership — campaign managers, candidates, finance directors
• Strong understanding of digital fundraising: email, SMS, paid media, donor file management, and program strategy
• Experience managing client relationships or coordinating vendor work

Skills:

• Strategically sharp: You can analyze program performance, identify optimization opportunities, and develop sound recommendations that improve results
• Organized and reliable: You track timelines, manage dependencies, and never let things fall through the cracks
• Collaborative and mission-oriented: You care about getting it right, not being right — and you make people want to work with you
• Strong communicator: You can facilitate calls, draft clear memos, and represent Precinct confidently on strategy
• Calm under pressure: You juggle multiple workstreams, stay focused, and thrive in fast-paced campaign environments

Work style:

• Comfortable managing up to senior stakeholders (campaign managers, principals, committee staff)
• Proactive — you see what needs doing and move it forward without being asked
• Detail-oriented without losing sight of the bigger picture
• Ready to work in a small-team environment where everyone pitches in at every level of the program

We want someone who brings strong strategic instincts, deep organizational skills, and real campaign experience. You should be able to walk into a campaign call, quickly assess what's working and what's not, and develop recommendations that make programs better.

This role is perfect for someone who's been a strong account strategist at a top vendor or run digital strategy for a top tier campaign, and wants to build something new with a small team that puts campaign needs and winning first.

This role reports directly to the Senior Advisor. You'll work in close partnership with Precinct's Online Fundraising Director, with the Senior Advisor coordinating between client needs and program execution.

Submit the following to jobs@precinct.us:

1. Resume
2. Cover letter — Why this role? What's one thing you'd change about how Democratic campaigns approach online fundraising? What makes you a strong fit for our mission?
3. Writing sample:

• Strategy/analytical writing: Short memo, recommendation, performance analysis, or post-mortem from a campaign or client program
• Creative/fundraising portfolio: 3-5 examples of fundraising content you've written or produced (emails, SMS, ads, creative), accompanied by a brief analysis that provides context for each: audience, goal, your role, and results if available.

We're reviewing applications on a rolling basis and moving quickly. Strong candidates will hear back within one week.