About the Company
Our client is a leading national managed services company partnering with public-sector organizations across the United States. The organization is in an exciting phase of growth; investing in client-facing technology, stabilizing customer relationships, and building a scalable client relations function to support long-term growth.
About the Role
The Director of Client Relations is responsible for leading and sustaining strong, trusted partnerships with the company’s client base across its Central Region. This role serves as a senior link between the organization and its partners, ensuring contract commitments are met, relationships are strengthened, and service delivery aligns with client expectations.
Note-must be open to traveling up to 40%.
Responsibility Profile
- Lead and manage client relationships across approximately 20–25 key accounts spanning school districts and public-sector partners throughout the Central U.S.
- Serve as a primary relationship owner for key accounts, including senior district leadership and community stakeholders
- Strategize and implement technology solutions; including a proprietary client platform, CRM tools, and AI productivity tools; to enhance customer operations and experience
- Support contract implementation and service transitions in partnership with regional Operations teams
- Collaborate with Operations to ensure service delivery meets contractual, safety, and performance expectations
- Assist in contract renewals, negotiations, and growth opportunities in coordination with Commercial and Executive leadership
- Produce, review, and analyze client performance data, proposals, and reports to support decision-making
- Act as a proactive problem solver and escalation partner when client concerns arise, with a focus on reducing the number of at-risk client relationships
- Partner cross-functionally with Operations, HR, Finance, and Technology teams to ensure client needs are met
- Support client meetings, community engagement efforts, and relationship-building initiatives
- Provide leadership, coaching, and development to direct reports, with potential for team growth
- Serve as a thought partner to senior leadership on client strategy, risk mitigation, and retention
Qualifications and Experience
- Proven experience managing senior-level client or stakeholder relationships in a B2B, public-sector, or managed services environment
- Demonstrated ability to both strategize and implement technology solutions for customers, including CRM platforms and digital tools
- Strong interpersonal, communication, and presentation skills with diverse audiences
- Tech-savvy with comfort adopting and championing new tools, including AI-enabled productivity tools
- Ability to balance relationship management with operational and financial considerations
- Strong organizational skills, attention to detail, and follow-through
- Analytical mindset with experience reviewing data, reports, and performance metrics
- Demonstrated ability to collaborate across functions and influence without direct authority
- Bachelor’s degree required; Master’s or post-graduate education preferred
