Scheduling Admin
Contract-to-hire
Start asap
Hours: full-time
Location: Concord, MA (free parking)
WFH situation: Onsite daily to train for 1-2 months and then it's hybrid once settled (3 days in the office)
$23-28 hr
Must haves:
-2+ years of scheduling & administrative experience in a corporate setting
-Strong communicator
-MS Office (Outlook, Excel, Word & Teams)
Preferred:
-Has worked at a manufacturing company that make devices or instruments
-Has worked at a company that does service calls
-SAP
-Syteline
Job Description:
The Scheduling Admin supports service operations by coordinating scheduling, communication, and execution between field service, customer care, technical support, and leadership teams. Focus is to deliver a seamless customer experience while enabling efficient operations.
Responsibilities
Scheduling & Coordination
Manage field service engineer schedules, dispatching, and service appointments
Balance workload and align resources to operational priorities
Cross-Functional Collaboration
Partner with Service Managers, Technical Support, Customer Care, and Operations
Support escalations, urgent requests, and shifting priorities
Customer Communication
Provide timely updates on service visits, timelines, and changes
Maintain a professional, customer-focused approach
Operations & Administration
Support service orders, documentation, and scheduling systems
Maintain accurate records and tracking