Sales Operations Coordinator

Title: Sales Operations Coordinator

Location: Phoenix, AZ

Position Purpose:

The Sales Operations Coordinator supports the RecovR Sales and Operations team by managing day-to-day sales processes, coordinating client-facing operational activities, and ensuring accurate execution across billing, contracts, and internal systems.

This role serves as a key point of contact for dealer administrative teams, providing onboarding support, billing guidance, and ongoing operational assistance. The position works cross-functionally with Sales, Finance, Legal, IT, and Operations to ensure deals are executed efficiently and processes are consistently followed. This role reports to the Channel Partner Operations Manager.

Key Responsibilities:

Data & Workflow Management

• Maintain data accuracy across internal systems by auditing for completeness, correct stage progression, and required fields
• Manage deal readiness prior to submission to downstream teams (Admin, Finance, Field Operations, etc.) by overseeing SharePoint workflows and ensuring all required steps are completed
• Proactively follow up with the Sales team to resolve missing or inconsistent deal data
• Enforce adherence to approval processes, ensuring all required approvals are completed prior to order processing or contract execution
• Support and maintain SharePoint structure and Power Automate workflows; demonstrate willingness to learn and update processes as business needs evolve
• Identify and flag workflow gaps, delays, and data inconsistencies
• Assist in preparing data and materials for internal meetings and operational reviews

Customer Billing Support and Dispute Resolution

• Provide support for billing platform training and inquiries, addressing discrepancies and coordinating invoice requests or corrections with internal teams
• Monitor recurring billing issues, investigate root causes, and identify whether issues stem from system or process gaps
• Submit and track support tickets with IT to resolve issues impacting billing and revenue operations

Collaboration on Invoicing Tools Development

• Collaborate with IT and development teams to support enhancements to invoicing tools and workflows
• Provide feedback on system functionality based on day-to-day usage and evolving business needs
• Support manual invoicing processes where automation is not yet in place, ensuring accuracy and consistency
• Identify opportunities for process improvements and automation within billing, invoicing, and reporting workflows

Contract Termination Support

• Support dealers through the contract termination process by clearly communicating required steps, timelines, and final obligations
• Respond to dealer inquiries related to terminations and manage associated workflows, including coordinating next steps, performing system updates, and ensuring records are accurate and complete
• Coordinate with cross-functional teams to finalize account closures and confirm all documentation and actions are completed.

Commission Management

• Calculate and track commissions for value-added sellers, ensuring accuracy and timely reporting
• Follow up on workflow approvals related to commission payments to meet processing deadlines
• Coordinate with Accounts Payable and Treasury teams to confirm entries and resolve discrepancies

Key Skills:

• Analytical Skills: Ability to review data, contracts, and billing information to identify discrepancies and ensure accuracy
• Coordination & Follow-Through: Strong ability to manage multiple tasks, track progress, and ensure timely completion across stakeholders
• Technical Proficiency: Experience with CRM systems, invoicing or accounting tools, and Microsoft Office (especially Excel and SharePoint)
• Attention to Detail: High level of accuracy in reviewing contracts, invoices, and operational data
• Curiosity & Learning Agility: Willingness to learn new systems, tools, and processes, including workflow automation and operational tools
• Process Discipline: Ability to follow and enforce established workflows and ensure compliance with operational procedures
• Problem Solving: Ability to investigate issues, identify root causes, and collaborate with cross-functional teams on solutions

Profile:

• Minimum 5 years of experience in Sales Operations, Order / Materials Management, or Sales Execution roles
• Experience working with cross-functional teams in a fast-paced, operational environment
• Familiarity with ERP systems (Microsoft D365 preferred; AX2012, NAV or SAP a plus)
• Comfortable managing multiple priorities and working under tight deadlines
• Strong team collaboration and communication skills
• Willingness to learn new tools, including automation and AI-driven solutions, to improve efficiency and reduce repetitive tasks

About Nagra-Kudelski Group

Stimulating. Motivating. Challenging.

The Kudelski Group is a world leader in core digital security technologies and solutions for media, cybersecurity and IoT. Its technologies help secure the revenues of media content owners and service providers, protect data and systems against cybersecurity risks and vulnerabilities and provide end-to-end asset tracking solutions for IoT applications.

Why you’ll love it here:

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then Nagra-Kudelski Group is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries, including commercial, government and education.

You can expect:

• Immersion in an incredible culture and the vibe of a fast moving and growing organization full of opportunity.
• Opportunity to work with industry-leading, talented peers.
• Creative problem-solving and the ability to tackle unique, complex projects.
• Competitive compensation with a benefits package that protects you and your loved ones and allows you to pursue career growth with tuition reimbursement.
• Generous time off for rest, relaxation, and hobbies.

Nagra USA is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V