Company Overview
Swissvet Veterinary Products, LLC is a leading innovator in the equine industry, headquartered in Knoxville, Tennessee, with additional locations in Switzerland and Germany. For over 20 years, Swissvet has supported equine veterinarians worldwide with high-quality dental equipment, including our flagship product, the Terafloat.
We are dedicated to advancing animal healthcare through innovation, education, and exceptional customer service. Swissvet actively participates in trade shows, hands-on courses, and educational events globally, maintaining strong partnerships with equine professionals.
Position Overview
Swissvet is seeking a motivated and detail-oriented Operations & Client Support Coordinator to join our U.S. headquarters team. This is a dynamic, hands-on role that blends operations, customer support, and administrative responsibilities.
The ideal candidate is proactive, organized, and eager to learn, with the ability to work independently while contributing to a collaborative team environment. We are looking for someone looking to build a long-term career with a progressive small business.
Salary range: $45,000 - $50,000
How To Apply?
- **Please send a Resume AND letter to amy@swissvet.com. Applicants who do not send a personalized letter will not be considered. Please mention and describe your Quickbooks experience.
Key Responsibilities
Client Support & Sales Operations
- Answer phones and manage customer inquiries, including sales and service calls
- Provide exceptional customer service and maintain strong client relationships
- Process orders, create invoices, and maintain organized invoicing system
- Coordinate shipment of products, demo equipment, and serviced instruments
Operations & Logistics
- Receive, check in, and track instruments for service
- Pack and ship equipment to customers in a timely and accurate manner
- Maintain necessary documentation
- Ensure smooth daily operations and workflow efficiency
Administrative & Team Support
- Assist with general administrative and sales-related tasks as needed
- Collaborate with team members to maintain an organized and efficient workspace
- Participate in keeping the office clean and well-maintained
Marketing & Events
- Contribute ideas for social media content and marketing initiatives
- Assist with planning trade shows and events, with opportunities to attend
Qualifications
Required
- Preferred Bachelor’s degree in Business Administration, Operations Management, or a related field; Associate's Degree may be acceptable based on experience
- Strong interpersonal and customer service skills
- Excellent communication skills (written and verbal)
- Ability to work independently and manage multiple responsibilities
- Proficiency with Microsoft Office Suite and Windows-based systems
- QuickBooks experience (highly preferred)
- Positive attitude, reliability, and strong work ethic
- Willingness to take initiative and think independently
- Flexibility and strong team spirit
- Ability to lift up to 40 lbs as needed
Preferred
- Experience in the equine or veterinary industry
What We’re Looking For
- Honest, dependable, and accountable individuals
- Self-starters who can identify problems and propose solutions
- Candidates who are open-minded, adaptable, and eager to grow
- Someone who takes ownership of their work and learns from mistakes
Why Join Swissvet?
- Work with a respected global brand in the equine veterinary industry
- Be part of a small, collaborative, and innovative team
- Gain exposure to international operations and industry events
- PTO/sick time/401k/health insurance available
