Real Estate Operations Manager

The Real Estate Operations Manager is responsible for overseeing portfolio compliance and core property-level financial operations. This includes managing the annual budgeting and reconciliation process; tracking, analyzing, and reporting operating expenses and capital expenditures at the property level; providing financial oversight and performance monitoring of third-party property managers; managing accounts receivable and tenant billback processes; and reviewing prorations related to property disposition settlement statements. This role also serves as the primary liaison between the Property Management and Accounting teams, maintaining regular communication and coordination across departments.

The ideal candidate is a hands-on team leader with a strong background in people management, operational process design and execution. They are highly organized, detail-oriented, and comfortable working with data to drive accuracy and accountability, while communicating effectively with internal teams, tenants, and third-party managers.

Essential Job Duties & Responsibilities:

• Lead the monthly review and validation of third-party property manager financial reports and trial balances; coordinate information between third-party managers and internal accounting team to ensure common understanding of expense drivers and accounting treatment
• Manage the annual property budgeting and reconciliation processes, including receiving, reviewing, analyzing, and approving budgets from third-party property managers; validating and preparing internal property expense reconciliations, and presenting finalized budgets and reconciliations to Property Managers for review and signoff. Assist with other budgeting processes as necessary.
• Oversee the management and timely compliance of various lease requirements
• Manage CapEx and Leakage reporting process, ensuring accurate and timely input into BNL’s systems; participate in weekly in-person industry meetings to monitor property-level spend, along with the ongoing review of property leakage for leased and vacant properties
• Support the review of outstanding Accounts Receivable; coordinate follow-up and internal communications as needed
• Manage tenant billback processes including real estate & franchise taxes, insurance premiums, legal fees and other expenses as appropriate
• Manage third party Real Estate Tax partner and response to ad-hoc requests for information supporting appeal processes
• Executes duties and maintains standards in accordance with company policies and procedures
• Additional duties as required
• Overtime hours may be required as job duties demand

Skills/Qualifications:

• Strong process design and management skillset, willingness to challenge and change legacy processes
• Experienced, hands-on people manager with ability to coordinate internal and external resources
• Demonstrated experience in analyzing property-level financial reports including income statement and budget to actual comparisons, working with Property Managers to resolve concerns
• Demonstrated information gathering, monitoring, and data analysis skills
• High attention to detail with excellent organization and planning skills
• Experience with contract analysis and application of contract concepts
• Familiarity with commercial real estate insurance
• Sound decision-making skills and an ability to perform tasks within specific time given requirements
• Excellent interpersonal, verbal, and written communication skills
• Ability to work on multiple projects at once, while prioritizing and following through in a timely manner
• Self-starter, independent worker; ability to take initiative and achieve results without close supervision
• Works well independently and within a team
• High level proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) with advanced Excel skills
• Solid work ethic and a professional, proactive, and positive approach to work

Education/Experience:

• Bachelor’s degree from four-year accredited college or university preferred, or an equivalent combination of Associates degree and experience
• 3-5+ years of experience in an analytical role, including budgeting and forecasting
• Prior experience in the real estate industry or in a property management role a plus