Job: Product/Program Manager II
Duration: 4+ Months
Location: Seattle, WA
Job Description:
Key job responsibilities:
This role will lead proactive retention and risk mitigation interventions across building and optimizing the customer membership experience.
This role is for you if are looking for transformative role change, and if you enjoy Thinking Big, Inventing, Influencing and Delivering Results.
This leader will lead the ideation, design, development, and ongoing management of CXs to deliver sustainable and profitable membership retention.
This role is inherently cross-functional.
You will work closely with engineering, project management, design, finance, legal, business development, customer service, content acquisition, and executive teams to enhance the experience.
This role will also work closely with country and regional operating teams to address growth opportunities and challenges worldwide.
Internal job description
Basic qualifications
Bachelor's degree
4+ years of product or program management, product marketing, business development or technology experience ,
Strong analytical and quantitative skills; ability to use data & metrics to back up assumptions, recommendations, drive action
Proven communication and collaboration skills that enable you to earn trust at all levels; ability to influence
High degree of organization and ability to manage multiple, competing priorities simultaneously
Experience in building and improving CX for members, customer facing products/platforms and data products
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Story Behind the Need – Business Group & Key Projects
Product, marketing, tech, CX
Cross functional and work closely with engineering, project management, design, finance, legal, business development, customer service, content acquisition, and executive teams to enhance the member experience.
Will support product that will be launched worldwide.
Candidate Requirements
Top 3 Must Have Hard Skills
1. Experience with building or operating a high-impact global product for 2+ years, leading senior leadership reviews independently
2. Strong analytical and quantitative skills; ability to use data & metrics to back up assumptions, recommendations, drive action
3. Experience in building and improving CX for members, customer-facing products/platforms and data products
Nice to haves
1. Have worked with senior leadership
2. Global product experience
3. Global communication skills
Years of Experience
Min 4yrs; or 6-8 yrs is good