Product Manager

CriticalRiver Inc.
San Francisco, CA

Job title: Product Manager

Location: San Francisco, CA

Duration: Full-time


Key Responsibilities

  • Product Roadmap Support: Assist in defining and prioritizing the Salesforce product backlog, ensuring alignment with the client’s broader business goals.
  • PMM & Adoption Strategy: Develop internal "marketing" materials (one-pagers, release notes, and demo decks) to drive user adoption and communicate the why behind new Salesforce features.
  • Data-Driven Decision Making: Analyze platform usage metrics and business KPIs to identify friction points and opportunities for automation or optimization.
  • Stakeholder Orchestration: Partner with sales, marketing, and customer success leaders to translate "pain points" into crisp functional requirements.
  • Agile Execution: Work closely with our engineering and Salesforce architect teams to ensure sprints are on track and UAT (User Acceptance Testing) meets the "Definition of Ready."


Required Qualifications

  • Experience: 5+ years of experience in Product Management, ideally within a B2B or SaaS environment.
  • The PMM Edge: Proven ability to synthesize complex technical features into simple, value-based narratives. You should be as comfortable in a slide deck as you are in a Jira ticket.
  • Data Fluency: Strong analytical skills with experience using tools (e.g., Excel, Tableau, or Salesforce Reports) to tell a story with data.
  • Communication: Exceptional written and verbal communication skills—this role requires "managing up" to client leadership.
  • Strong understanding of data analytics, leveraging insights to drive decision-making, and creating interactive dashboards for data visualization.
  • Strong experience beyond the Salesforce ecosystem, with broader expertise across multiple platforms and technologies.