Position Summary
The Office Manager ensures seamless daily operations of the workplace environment, overseeing reception, facilities coordination, vendor management, travel, and executive-level operational support. This role serves as a trusted operational partner to the Sr. Director of Executive Operations and leadership team, ensuring a professional, organized, and efficient office experience. The Office Manager collaborates cross-functionally with all departments, and department leaders to drive operational excellence across workplace services and corporate support functions.
Key Responsibilities
Front Desk & Visitor Management
- Answer and direct incoming phone calls
- Greet visitors and manage front desk reception area
- Issue and track visitor and employee temporary badges
- Address customer service inquiries and coordinate resolution with appropriate departments
Mail & Shipping Operations
- Sort and distribute all incoming mail and packages
- Process outgoing mail and shipments
- Maintain mailroom organization as well as USPS and UPS supply inventory
Conference Room & Meeting Support
- Manage conference room scheduling and readiness
- Ensure conference rooms are clean, organized, and properly configured
- Partner with IT to resolve conference room and ELT technology issues
- Coordinate meeting support for ELT and leadership sessions as needed
Office Operations & Facilities Coordination
- Maintain office, lobby, breakroom, and common areas
- Order and manage office, breakroom, and janitorial supplies
- Coordinate cleaning services and address vendor issues (e.g., Jani-King)
- Work with facilities team to resolve office and building concerns
- Maintain office seating and organizational charts
- Create and update cubicle and office name tags
Vendor & Equipment Management
- Serve as primary liaison for office vendors and contractors
- Manage and maintain office equipment; partner with IT as needed
- Track service requests and ensure timely follow-through and resolution
Administrative Support & Special Functions
- Coordinate Outfitter travel logistics as assigned
Qualifications
- 3+ years of experience in office administration, reception, or office management
- Travel coordination experience with platforms, such as Navan or Concur
- Strong organizational and multitasking skills
- Professional communication skills (verbal and written)
- Experience coordinating vendors and service providers preferred
- Proficiency in Microsoft Office or comparable systems
- Ability to manage multiple priorities in a fast-paced environment
Core Competencies
- Service-oriented mindset
- Strong attention to detail
- Problem-solving and follow-through
- Professional discretion and confidentiality
- Ability to collaborate cross-functionally (IT, Facilities, Leadership, Departments)
Executive & Corporate Operations Support
- Manage corporate travel agreements and vendor relationships (Navan, Engine, National/Enterprise, Airline Partners)
- Schedule and coordinate Store Support Center and Leadership meetings
- Partner with Real Estate to coordinate document execution by CFO; manage overnight shipments as needed and ensure fully executed documents are received and properly filed in designated real estate folders
- Distribute monthly employee birthday and anniversary lists to Department Managers
Sportsman's Warehouse is an Equal Opportunity Employer
