Office Manager

Office Manager

5+ Month Temp to perm

Holyoke, MA (onsite)

Description:

Accountable for daily operations of a small to medium site while managing a small team. Oversees services including copy, courier, managed print, hospitality, imaging, and mail. Ensures service excellence, customer satisfaction, and operational efficiency while supporting staff development and performance management.

Responsibilities

• Manage daily site operations, balancing multiple priorities and ensuring smooth workflow
• Supervise, train, coach, and evaluate staff; conduct performance management and employee counseling
• Align staffing with production needs and maintain labor and quality control targets
• Ensure achievement of service level agreements, audit standards, and deadlines
• Apply service excellence tools to improve operational quality and efficiency
• Maintain regular customer communication, feedback collection, and satisfaction surveys
• Prepare and deliver reports, presentations, and business reviews
• Manage print/mail operations including end-of-month volumes, USPS accounts, and invoicing
• Identify service gaps and adjust processes to meet client and operational requirements
• Coordinate with internal teams on pricing, orders, and service delivery
• Foster a positive work culture and recognize employee performance