Office Facility and Operations Manager

Manager, Workplace Services & Experience

Our client is seeking a Manager, Workplace Services & Experience to support the daily operations of their newly established 90,000 sq. ft. corporate headquarters. This individual will serve as the primary onsite liaison between internal stakeholders and the external facilities management partner responsible for building operations.

This role plays a critical part in ensuring that the workplace environment operates efficiently and reflects the organization’s standards for a high-quality employee and visitor experience. The Manager will coordinate across internal departments and external vendors to maintain seamless facility operations, oversee service delivery, and support a positive and productive workplace.

Acting as the internal coordination hub for workplace services, this individual will help align internal teams during facilities-related contract reviews and vendor engagements while ensuring that onsite execution meets expectations. While the external facilities management provider leads major initiatives such as RFP development, vendor negotiations, and contract management, this role provides the internal leadership and day-to-day oversight necessary to ensure successful implementation and ongoing service delivery.

This position is onsite five days per week to maintain continuous operational support and visible workplace leadership. While approximately 300 employees follow a hybrid schedule and are primarily onsite Tuesday through Thursday, the building operates Monday through Friday. Therefore, this role maintains a consistent daily presence to ensure facilities, services, and workplace operations remain fully supported. Occasional remote flexibility may be available based on business needs.

Key Responsibilities

Facilities Coordination & External Partner Management

• Serve as the primary onsite point of contact for the organization’s external facilities management partner.
• Collaborate with the external facilities team during vendor selection and RFP processes.
• Coordinate internal feedback and approvals from departments such as Legal, Finance, IT, and senior leadership during contract review and execution processes, including DocuSign workflows.
• Help ensure vendor agreements are implemented successfully and services are delivered in accordance with expectations.
• Manage and triage day-to-day facilities issues, escalating matters as needed to maintain operational continuity.
• Support internal space planning activities including office moves, workspace adjustments, cube assignments, and facility enhancements.

Vendor & Office Services Oversight

• Assist with onboarding new service providers in collaboration with the external facilities management partner and internal stakeholders.
• Support documentation and internal coordination related to vendor agreements while external providers manage negotiations and execution.
• Monitor vendor performance across key services including cleaning, security, audiovisual services, catering, café operations, and building maintenance.
• Provide ongoing feedback and recommendations to improve service delivery and operational efficiency.
• Assist with tracking workplace-related expenses and coordinating with Finance to ensure budget alignment.

Reception & Visitor Experience

• Oversee daily reception operations to maintain a professional and welcoming environment for employees, guests, and visitors.
• Manage visitor protocols, security procedures, and logistics related to executive and board-level visits.
• Coordinate onsite logistics for leadership meetings, board meetings, and company events, including catering, conference room setup, and AV coordination with IT.

Office Operations & Employee Experience

• Manage daily office operations including supplies, mail distribution, shared workspace areas, and general office resources.
• Partner with HR and IT to support employee onboarding and workplace readiness.
• Assist in coordinating company events, town halls, and workplace culture initiatives hosted at the headquarters location.
• Help develop and maintain office policies, operational guidelines, and workplace procedures.
• Work closely with IT on conferencing systems, AV support, building access controls, and workplace technology needs.
• Coordinate with Internal Communications on office messaging, signage, and workplace announcements.
• Serve as a central point of coordination during office changes, organizational shifts, or workspace adjustments.

Process Improvement & Operational Excellence

• Document and maintain standard operating procedures (SOPs) for office and facilities workflows.
• Track recurring operational issues and vendor performance trends to identify improvement opportunities.
• Recommend initiatives that enhance workplace efficiency, cost management, and overall employee experience.
• Ensure workplace operations remain aligned with building policies, safety guidelines, and compliance standards.

Direct Reports

• Administrative Assistant
• Facilities Manager (Part-Time)

Qualifications

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience.
• Experience leading workplace operations or corporate office services.
• Strong communication and stakeholder management skills with the ability to advocate for workplace initiatives.
• Demonstrated experience managing budgets and influencing cross-functional teams.

Required Qualifications

• Minimum 5+ years of experience in office management, facilities coordination, operations, or administrative leadership roles.
• Experience working with external vendors or service providers.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills with a strong attention to detail.

Preferred Qualifications

• Experience working within a corporate headquarters or large office environment.
• Familiarity with facilities management models that incorporate external service partners.
• Experience supporting senior leadership, executive meetings, or board-level visitors.
• Exposure to contract coordination, vendor agreements, or internal approval workflows.