Title: Intake Manager
Location: Charlotte, NC (Hybrid – onsite with one remote day per week)
Compensation: $70,000 – $80,000 annually (bonus eligible starting in 2027)
Benefits: This position may be eligible for medical, dental, vision, PTO, and 401(k) benefits.
About the Opportunity
Addison Group is seeking an Intake Manager on behalf of our client for a direct hire opportunity within a growing specialty healthcare organization. This leadership role will oversee a team responsible for patient intake, insurance authorization processes, and front-end revenue cycle operations. The position offers the chance to play a key role in supporting patient access and ensuring a seamless experience from initial referral through onboarding
Key Responsibilities
- Lead, mentor, and develop a team of intake and utilization management specialists
- Oversee the patient onboarding process from initial referral through authorization and account setup
- Ensure efficient handling of insurance verifications, benefits reviews, and prior authorizations
- Monitor team performance, workflow efficiency, and service quality standards
- Collaborate cross-functionally with revenue cycle, billing, and operations teams to optimize processes
- Provide guidance on resolving complex cases related to coverage, eligibility, or patient access
- Support ongoing training initiatives and foster a team-oriented, service-focused environment
- Identify opportunities for process improvements and implement best practices across intake operations
Requirements
- Bachelor’s degree required (or actively pursuing completion)
- 3+ years of experience in healthcare operations, with exposure to intake, authorizations, or revenue cycle processes
- Prior leadership or supervisory experience managing small to mid-sized teams
- Background in specialty healthcare or behavioral health environments strongly preferred
- Strong understanding of front-end revenue cycle functions, including prior authorizations and patient access workflows
- Excellent interpersonal and customer service skills with a collaborative, team-first mindset
- Ability to balance leadership responsibilities with hands-on problem-solving
- Highly organized with strong time management and the ability to manage multiple priorities