Website: mopipe.com
Contact: cfolk@mopipe.us
Start Date: Flexible, ASAP
Modality: St. Louis Based (Office)
Expectations: Full Time, 40 hrs/week
Comp Structure: Salary + Commission
Report to: Vice President of Sales
Steps to Apply: Complete Culture Index and Criteria Cognitive Test; send resume to Colin
Inside Sales Account Manager – Own the Relationship. Drive the Details. Win the Day.
If you thrive on building strong relationships, solving problems quickly, and making sure every customer interaction is handled with precision, this role is your opportunity to make an impact. This position is for the professional who understands that great service is not reactive — it is proactive. As an Inside Sales Account Manager, you will be the daily point of contact for key customers, ensuring their needs are met with urgency, accuracy, and professionalism.
Success in this role requires organization, attention to detail, and a strong sense of ownership. You will manage customer accounts, process quotes and orders, coordinate internally to ensure execution, and maintain clear communication with customers from inquiry through delivery. Every interaction is an opportunity to reinforce trust and strengthen long-term partnerships.
This is not a passive customer service role. You will actively manage your accounts, identify opportunities to expand business, and ensure customers see Missouri Pipe as a reliable partner they can depend on. You will follow up on quotes, maintain open orders, and stay ahead of potential issues before they become problems.
For the right candidate, this is not just a job — it’s an opportunity to be at the center of customer relationships, support the growth of the business, and play a critical role in delivering the service and reliability Missouri Pipe is known for.
About the Company: MOPIPE is a 92-year-old domestic manufacturer and distributor of pipe nipples and fittings. We serve pipe, valve, and fittings (PVF) distributors as well as OEM customers across various end-markets, including utilities, HVAC/plumbing, oil & gas, and agriculture. We differentiate ourselves from competitors through our ability to rapidly produce and deliver specialty products that are often hard to source elsewhere. Our manufacturing and distribution facility is located near downtown St. Louis, MO. As of August 2025, MOPIPE employs 34 team members.
Position Responsibilities:
§ Account Management & Service: Own a book of business with recurring accounts. Respond to inquiries, provide quotes, follow through on order status, and ensure excellent service.
§ Quoting & Pricing: Issue accurate quotes using pricing logic and margin targets. Spot opportunities to grow the account or preserve margin, and escalate as needed.
§ Order Coordination: Review orders entered by support team; verify accuracy and handle exceptions. Coordinate with operations, procurement, and shipping as needed.
§ Customer Retention: Build trust through responsiveness, accuracy, and partnership. Keep customers informed and resolve issues quickly.
§ Sales Support Tools: Maintain accurate records, pricing, and customer info in ERP and EDI systems. Help improve tools and templates to increase team speed and quality.
§ Cross-Functional Communication: Serve as a key liaison between customers and internal teams. Translate customer needs into clear internal requests and follow-through.
§ CRM & Reporting: Maintain detailed records of outreach activity, follow-ups, and pipeline status in CRM; track hit rates and learn from the data.
§ Market Feedback: Capture product and pricing feedback from the field; share with Sales and Product leadership to help shape future offerings.
Critical Outcomes:
§ 95% quote response rate within one business day
§ 99% accuracy in entered or reviewed orders
§ <1% quoting errors or margin mistakes
§ Strong customer satisfaction and loyalty
§ Clear, proactive communication with operations and procurement
§ Growing pricing and product knowledge across core accounts
§ Contribution to team process improvements (at least 1 per year)
Key Competencies:
§ Values Fit: Embodies MOPIPE’s core values: Get the Job Done, Care for Each Other, Nail the Details, Get Better Every Day
§ Customer-Focused: You enjoy serving and solving for customers
§ Detail-Oriented: You take pride in accuracy and clear communication
§ Business-Minded: You understand the impact of pricing and margin
§ Organized & Reliable: You can juggle multiple requests and follow through
§ Collaborative: You work well with support, production, and leadership
§ Tech-Comfortable: You’re confident using Outlook, Excel, ERP, and EDI tools
Supervisory Responsibilities:
§ None; potential for growth into management roles in the future