We are seeking a results-driven Inside Sales Account Manager to work in the Oil & Gas sector, specifically OCTG (Oil Country Tubular Goods). This role is responsible for managing customer accounts, supporting forecasting efforts, and coordinating closely with internal teams to ensure seamless order fulfillment and customer satisfaction.
The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced, supply chain–driven environment.
Responsibilities:
Account Management & Sales Support
- Manage assigned customer accounts and regions within the Oil & Gas / OCTG market
- Develop strong customer relationships and serve as primary point of contact
- Support Outside Sales team with customer relationships and
Forecasting & Demand Planning
- Develop and maintain accurate sales forecasts
- Collaborate with customers to understand upcoming demand and timelines
- Work with operations and supply chain teams to align inventory and production planning
Supply Chain Coordination
- Monitor inventory levels and material availability
- Coordinate with procurement, logistics, and operations to ensure on-time delivery
- Resolve order discrepancies, shipping issues, and backorder situations
Internal Collaboration
- Partner with sales, operations, finance, procurement, and leadership teams
- Support pricing strategy and margin management initiatives
- Participate in regular sales and operations planning (S&OP) meetings
Customer Support & Service
- Provide timely and professional responses to customer requests
- Track order status and proactively communicate updates
- Resolve customer concerns quickly and effectively
Qualifications:
- Bachelor’s degree in Business, Supply Chain, or related field preferred
- 1+ years of inside sales or account management experience (OCTG or Oil & Gas preferred)
- Strong understanding of supply chain processes and forecasting principles
- Proficiency in ERP/CRM systems
- Excellent communication, problem solving, and organizational skills
- Ability to manage multiple accounts and priorities simultaneously
Preferred Experience:
- Experience with OCTG products (casing, tubing, drill pipe)
- Experience in logistics, manufacturing, or distribution environments
