Inside Sales Project Coordinator
Location: Pittsburgh, PA
Job Type: Full-time, On-site
About Stephany Associates
Stephany Associates is a trusted HVAC manufacturer’s representative serving the Tri-State area. We work with mechanical contractors, building owners, developers, engineers, and architects to deliver commercial and industrial equipment solutions. Our team provides application engineering support, equipment sizing and selection, budgeting assistance, and responsive customer service. We represent leading HVAC manufacturers and are known for technical expertise, reliability, and strong customer relationships.
Position Summary
Stephany Associates is looking for a full-time Inside Sales Project Coordinator to join our Pittsburgh office. This role is ideal for someone who is organized, responsive, and comfortable managing customer relationships while coordinating with manufacturers and internal team members to keep projects moving.
The right person will support the sales process from initial inquiry through project execution. This includes handling customer communication, preparing quotes and submittal-related information, following up on leads and open opportunities, supporting account management efforts, and helping ensure projects are delivered accurately and on time.
Key Responsibilities
- Manage day-to-day communication with customers, manufacturers, and internal team members
- Support the sales team by preparing quotes, budgets, and product selections
- Follow up on customer inquiries, open quotes, and active opportunities
- Maintain and grow relationships with existing accounts
- Help generate and qualify new business opportunities
- Coordinate with manufacturers to track lead times, pricing, submittals, and order status
- Ensure accurate and timely project communication from bid stage through closeout
- Maintain organized records in CRM and other internal systems
- Assist in resolving customer issues quickly and professionally
- Work closely with outside sales and leadership to support business growth and customer satisfaction
Qualifications
- Experience in inside sales, account management, customer service, or project coordination
- Strong communication and follow-up skills
- Proven ability to manage multiple priorities and stay organized in a fast-paced environment
- Strong customer service mindset with a focus on responsiveness and accuracy
- Ability to work well with internal teams, customers, and manufacturer partners
- Experience with CRM systems and sales tracking tools
- Familiarity with HVAC equipment, mechanical systems, or technical products is preferred
- Bachelor’s degree in Business, Marketing, Sales, or a related field is preferred
What We’re Looking For
- Someone who is dependable, detail-oriented, and proactive
- A strong communicator who can build trust with customers and partners
- A person who can keep projects and opportunities moving without constant supervision
