Job Title: Information Services Manager
Location: Irving, Texas, United States
Type: Full Time
Our Client is seeking an experienced Manager – Information Services to lead the implementation, support, and lifecycle management of enterprise applications and systems. This role is responsible for driving service excellence, team leadership, and continuous improvement initiatives within a dynamic healthcare technology environment.
Key Responsibilities
Leadership & Team Management
- Lead, mentor, and develop Information Services (IS) team members to deliver high-quality outcomes
- Recruit, onboard, and manage direct reports, including performance reviews and career development
- Oversee resource allocation, workload management, and team productivity
- Foster a collaborative, high-performance team culture
Operational Management
- Monitor and manage day-to-day IS operations, ensuring effective planning and prioritization
- Provide regular status updates and reporting to senior leadership
- Manage multiple projects and initiatives simultaneously while maintaining quality delivery
- Ensure adherence to organizational standards, scope, and governance
Project Delivery & Strategy
- Lead key projects and strategic initiatives across applications and systems
- Apply strong knowledge of healthcare operations and technology to guide solution delivery
- Support design, development, and deployment of critical systems
- Drive process improvements in application service delivery and operations
Innovation & Continuous Improvement
- Stay current with emerging healthcare technology trends and best practices
- Identify opportunities to introduce innovative, cost-effective solutions
- Promote continuous improvement across systems, services, and processes
Administrative & Operational Oversight
- Manage team scheduling, time tracking, and payroll activities
- Support operational needs, including travel or extended hours during critical implementations
- Ensure services align with organizational goals and operational priorities
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field
- 3+ years of experience in an IT leadership or management role
- Strong understanding of healthcare information systems
- Experience managing customer support in a matrixed organization
- Proven ability to handle multiple complex projects simultaneously
Key Skills
- Strong leadership, mentoring, and team development skills
- Excellent communication and presentation abilities
- Advanced critical thinking and problem-solving skills
- Strong financial acumen, including budgeting and forecasting
- Ability to work effectively in a fast-paced, dynamic environment
- Strong collaboration skills across geographically diverse teams
What We’re Looking For
- A proactive leader with a strong operational and strategic mindset
- Ability to drive process improvements and innovation
- Strong focus on customer service and service delivery excellence
- Adaptable professional with the ability to thrive in complex environments
- Commitment to team development and organizational success