Field Technician
Hyattsville, Maryland
Rate $20/hr on W2
Public Trust/Other Required
Skills: Active Directory (AD), Computer Hardware, Software Installations, Technical Support, Virtual Private Networks (VPNs)
HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT
• Provide outstanding customer support assistance via phone and email in Windows 10/11.
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
• Meet SLAs in a high volume work environment and the main CDC campus.
• Utilize solid MS Office 365 Outlook Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
• Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
• Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.
WHAT YOU’LL NEED TO SUCCEED
• IT related experience troubleshooting hardware and software, and connectivity issues.
IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
• Familiarity with a high paced SLA driven environment
• Experience troubleshooting Windows 11, MS Office 365 Outlook.
• Experience configuring MAC desktops and Laptops Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
• Knowledge of a Ticketing System.
• High School Diploma or GED