Field Service Technician

Job Title: Field Service Technician

Location: Avon, IN 46123

Duration: 2 months

Type: Contract to Hire

Pay Rate: $22/hr. on W2

Additional Notes:

• This is a field-based printer support role requiring strong customer service skills and hands-on printer hardware troubleshooting/repair experience.
• Candidates must be comfortable traveling extensively throughout the assigned territory, driving up to 100+ miles per day.
• A valid driver's license, reliable transportation, and a clean driving record are required.
• The schedule is Monday through Friday, 9:00 AM – 6:00 PM, with overtime and on-call responsibilities as business needs dictate.
• Candidates should reside within 20–30 miles of Avon, IN 46123 to support timely response to customer sites.
• This is an excellent opportunity for entry-level to early-career technicians (0–2 years of experience) looking to gain field service experience.
• Strong communication skills, professionalism, and the ability to work independently in customer-facing environments are essential.
• Interview process will begin immediately, and qualified candidates should be available to start as soon as possible.

Required Skills & Experience

• 0-2 years of experience in troubleshooting and repairing POS or computer hardware systems.
• Strong customer service and communication skills, with the ability to remain calm under pressure.
• Basic understanding of networking concepts and restaurant technology environments.
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
• Willingness to work evenings and participate in an on-call rotation as needed.
• Reliable transportation for travel between customer locations.
• Completion of account-specific training and network cable termination training.
• Active driver's license.

What You Will Be Doing

• Provide exceptional customer service while supporting restaurant operators and staff.
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
• Resolve technical issues efficiently and clearly communicate solutions to customers.
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
• Train restaurant employees for proper use of supported systems and equipment.
• Diagnose and repair product failures; order and replace parts as needed.
• Recommend appropriate products, services, or solutions based on customer needs.
• Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
• Follow established procedures and guidelines while working with minimal to no supervision.
• Report to a Team Lead or Field Services Manager.