Position: Integration Field Support Technician
Location: Austin, TX (Onsite)
Duration: 04 months Contract
Job description
Provide M&A integration and support efforts.
60% – for the Acquired company Desk-side / end-user support. Resource is the onsite “hands” for Day 0/Day 1 support and clean-up. Includes:
Get up to speed on customers current process/environment
Post-cutover tasks: re-IP printers, update machines, fix what breaks after the cutover
Light validation: “does it open / can they log in” (not deep testing)
Day 1 end-user support
Will need credentials (passwords, local admin, etc.) to actually be effective
40% – for the Corporate Team (cutover support) Support customers corporate network cutovers, including physical work like:
Rack/stack switches
Onsite cutover execution support alongside the network team and PM
Must Have Skills
Possess strong desktop support skills (like changing IPs, managing printers and drivers), and be "teachable" enough to handle physical racking and stacking of networking gear.