Facilities Coordinator

Facilities Coordinator - Hospitality Focus

Position Overview

TMG Partners seeks a Facilities Coordinator – Hospitality Focused at a premier, owner-occupied Class A office project that serves as the client’s corporate headquarters. Here you'll be the heartbeat of workplace hospitality, creating exceptional experiences that make employees and guests feel valued, connected, and inspired every day. This client-facing role places you at the center of our client’s workplace experience ecosystem, where you'll orchestrate seamless service delivery across reception, guest services, community management, facilities, wellbeing, food services, meeting and event planning, and mail operations.

You'll serve as the trusted ambassador for our client, working directly with employees at all levels—from the C-Suite to new hires—to build a sense of community, connection, and belonging. As part of the workplace team, we believe that great workplaces are built on human connection and intuitive service. This position offers the perfect opportunity to combine your passion for hospitality with your exceptional people skills to deliver unique, magical, and memorable experiences that align with TMG PARTNERS and our client’s values and highly engaging culture.

Your role goes beyond traditional concierge services. You'll be a strategic partner who proactively anticipates needs, transforms challenges into opportunities, and continuously innovates to elevate the employee experience. If you thrive in dynamic environments where no two days are alike and you're energized by making people's day better, this is your opportunity to shine.

Key Responsibilities

Strategic Experience Management

• Partner closely with Facilities, CRESS Workplace Experience peers, and client leadership to understand goals, objectives, and focus areas for workplace and employee experience initiatives
• Collaborate with the onsite amenities team provider to ensure seamless digital and physical service experiences across all touchpoints
• Develop and implement playbooks and programs that improve efficiency, effectiveness, performance, quality, and safety of the experience program
• Manage performance metrics aligned with our client’s goals, proposing changes and adjustments to enhance service delivery
• Track and measure the impact of experience programs on employee satisfaction, productivity gains, and cost optimization

Client Service Excellence & Relationship Building

• Serve as the primary point of contact for all client inquiries, issues, troubleshooting, compliments, and feedback related to workplace services, with the goal of positively impacting employee and guest care and comfort
• Orchestrate arrival experiences for client visitors, including office tours, luggage storage, and transportation arrangements
• Build and maintain meaningful, lasting relationships with our client and their guests through intuitive service delivery that anticipates needs and exceeds expectations
• Maintain visibility and engagement throughout the workplace by spending a minimum of two hours daily welcoming employees at reception and employee entrances and conducting floor walks to ensure all workspaces are stocked and maintained
• Respond to all requests or issues within one business day, including personal follow-up to ensure complete satisfaction

Event Coordination & On-Site Support

• Manage and coordinate with onsite third-party vendors all Experience Concierge on-site gathering requests, including date verification, availability checks, elements of support coordination, and booking confirmations with hosts
• Coordinate meetings and event planning logistics to deliver flawless execution that reflects our client’s standards

Operations & Vendor Management

• Conduct routine walkthroughs and assessments of spaces, amenities, and soft service delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics

Monitor and manage third-party vendor performance related to soft services delivery, ensuring alignment with quality standards

• Manage work requests received from the CRESS workplace experience team and our client Business Units via Corrigo service management, tracking through to completion

Risk Management & Continuous Improvement

• Proactively identify and escalate risks and issues at the account level, including audit findings, client complaints, material vendor service issues, information security concerns, and any impact to account KPIs
• Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or disruptions to our client’s operations
• Support data collection, analysis, and reporting to ensure alignment with our client’s goals and objectives
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and developing best practices, including new tools, process re-engineering, and service delivery efficiencies

Qualifications Required:

• Passion for service with the ability to inspire others and build community
• Highly collaborative approach with the ability to adapt quickly to changing conditions and priorities
• Professional presence with the ability to influence others and present effectively to diverse audiences

Strong analytical and financial aptitude with the ability to gather data, assess situations, develop solutions quickly, and distill complex information for decision-making

• Excellent verbal and written communication skills with the ability to communicate clearly, concisely, and professionally
• Proven track record of delivering results in fast-paced environments with initiative, integrity, and sound judgment

Preferred:

• Bachelor's degree
• 1 years of experience in experience services, hospitality, events, facility management, property management, commercial real estate, or hospitality industry
• Proficiency in Corrigo work order system platform
• Background in customer service metrics and performance management
• Experience working in fast-paced or innovative corporate environments
• Demonstrated success in vendor management and contract oversight
• Knowledge of workplace experience trends and hospitality best practices

Physical Requirements

Ability to maintain regular and predictable attendance.

Ability to be present onsite at the office site and retail campus 5 days a week (Monday – Friday), sometimes with varying hours to meet tenant and operational needs.

Ability to sit, stand, walk, and climb stairs, both in office/retail space and in a construction environment.

Ability to use a computer and related equipment, often for multiple hours each day.

Ability to lift and/or move up to 25 pounds. 

The duties listed in this job description are intended to be illustrative. Additional duties can be assigned as needed, based on operational or business needs. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions. Any employee with a need for workplace accommodation should refer to TMG’s policy of reasonable accommodation to submit a request. 

TMG Partners is an equal opportunity employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected medical condition, age, marital status, veteran status, or any other status protected under applicable federal, state, or local law.

Employment with TMG Partners is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Nothing in this job description should be construed as a contract of employment or a guarantee of continued employment.

The expected base salary range for this position is $62,000 – $75,324. Actual compensation will be determined based on experience, skills, qualifications, and other job-related factors. This position may also be eligible for bonus and a comprehensive benefits package.