This role will assist with the daily operations of the Client Center.
Responsibilities will include (but are not limited to):
Assist, tend to, and anticipate guest needs by responding to all questions and requests in a timely manner
Understand, follow, and implement all client center policies and procedures
Work closely with client internal partners including the kitchen, security team, audio visual team, events team and facility teams
Co-manage EMS (Event Management System)reservation software and oversee the execution of daily meetings and events
Inspect the spaces daily, complete facilities requests as needed and follow up for completion
Understand and Communicate daily set ups to appropriate parties
Maintain a high level of cleanliness, organization, and attention to detail in the space and event rooms
Manage inventory of pantry, and maintain working knowledge of beverage service and catering
Understand food prep and health and safety rules, regulations and best practices
Assist in surveying guest experience and proposing solutions based on feedback
Various administrative tasks such as: invoice processing, scheduling maintenance calls with vendors, and order kitchen, banquet, and office supplies among others
Flexibility to work early mornings or late evenings as needed
Manage the Client Center reservation books, including reporting and metrics
Oversee Client Center’s daily meetings and events
Implement, develop, and follow Client Center protocols and procedures (meet and greet, security protocols, catering set-up, client management)
Liaise with catering partners and any applicable back-of-house staff
Survey client experience and propose solutions based on feedback as needed
Required qualifications, capabilities, and skills
Bachelor’s degree preferred
2-3 years of hospitality and/or administrative experience; event planning, catering, membership club, or hotel experience preferred
Excellent time management and written/ verbal communication skills