POSITION: Group Sales & Conference Services Manager- Cescaphe
* This role emphasizes generating steady weekly sales in the hotel's conference and event spaces through proactive outreach, relationship development, and strategic sales planning.
Salary + monthly- (typically $60K-$65K base + Sales Commission on bookings)
Primary Responsibilities
- Develop and execute weekly sales strategies to book conference rooms, meeting spaces, and events
- Prospect and cultivate relationships with corporate clients, meeting planners, and event organizers
- Conduct site tours and sales presentations for potential clients
- Negotiate contracts and pricing for group bookings, conferences, and events
- Maintain and grow a pipeline of leads through cold calling, networking, and relationship management
- Coordinate with the operations team to ensure flawless event execution
- Track sales metrics and report weekly on bookings, revenue, and pipeline activity
- Attend networking events and industry conferences to generate leads
Key Performance Indicators
- Weekly room nights booked
- Total revenue generated (Rooms + F&B + AV)
- Number of qualified leads generated per week
- Conversion rate from inquiry to booking
- Client retention and repeat booking rate
Required Qualifications
- 3-5 years of Philadelphia Area Hotel Sales and/or Conference Sales Experience
- Proven track record of meeting/exceeding sales quotas
- Strong knowledge of group sales, catering, and event coordination
- Excellent communication and presentation skills
- Proficiency with CRM systems and sales tracking tools
- Ability to work independently and manage multiple opportunities simultaneously
Preferred Qualifications
- Experience with Boutique Hotels and or Upscale Hotel Meeting/Conferences
- Established network of corporate and event planner contacts
- Familiarity with the local market and competitive landscape
- Certifications (CMP, CGSP, or similar)
Guest Experience & Marketing
- Uphold the company’s standards of hospitality, professionalism, and service excellence.
- Participate in marketing initiatives to promote catering and conference services, including outreach to local businesses and organizations.
- Attend trade shows, networking events, and industry conferences to expand the hotel’s market presence.
- Ensure that every corporate event reflects the brand’s commitment to quality, detail, and client satisfaction.
- Support initiatives to enhance client engagement and overall event efficiency.
- Provides updates to the management team regarding difficult or emotional customer situations
- Models the Cescaphe Mission Statement and Core Values
- Other duties as assigned or as needed to support business needs
EDUCATION AND EXPERIENCE
- Possess a four-year degree or equivalent experience
- Have at least three (3) years’ experience in hotel sales.
- Strong understanding of the catering and conference industry.
- Proven ability to manage multiple projects and events simultaneously.
- Requires strong communication, planning, and organizing, relational, operations, and computer skills.
- Strong negotiation, organizational, and problem-solving skills
This job description is not intended to cover or include all of the tasks, duties, or responsibilities that the employee may be required to perform. Job duties and responsibilities can change at any time with or without notice.