Title: Event Coordinator
Location: Charlotte, NC (Hybrid – 3 days onsite, 2 days remote)
Job Overview
We are seeking a Event Coordinator to support training programs and customer education initiatives. In this role, you will help plan, coordinate, and promote customer training sessions, webinars, and educational events that increase product awareness and customer engagement.
You will work closely with marketing, sales, engineering, and product teams to organize training programs for customers across the In-Building, Data Center, and Carrier markets.
Key Responsibilities
Training Program Coordination
- Support the planning and execution of customer training programs and education initiatives.
- Coordinate live and virtual training events, including scheduling, logistics, and event setup.
- Work with subject matter experts to develop training materials and presentations.
Event Management
- Organize and manage training sessions, seminars, and webinars.
- Coordinate with distribution teams and sales engineers to manage event logistics nationwide.
- Use event management tools to manage registrations and event reporting.
Marketing & Promotion
- Promote training events using social media, email campaigns, and marketing automation tools.
- Support marketing campaigns to increase participation in education programs.
Collaboration
- Work with cross-functional teams including:
- Channel Marketing
- Regional Marketing
- Sales Engineers
- Product Managers
- Engineering Services
- Help identify new training opportunities and customer education needs.
Data & Reporting
- Maintain customer training records and certification data.
- Track program participation and generate reports on training outcomes.
Customer Support
- Provide basic support for program members and training participants.
- Maintain program databases and help improve training processes.
Required Qualifications
Education
- Bachelor’s degree in Marketing, Communications, or a related field
Experience
- 2+ years of experience in:
- Marketing
- Communications
- Event planning
- Training coordination or similar roles
Skills
- Strong organizational and planning skills
- Excellent communication and interpersonal skills
- Attention to detail
- Problem-solving ability
- Data analysis and reporting skills
- Ability to work with cross-functional teams
Technical Skills
Experience with tools such as:
- Microsoft Office (PowerPoint, Excel, Word)
- SharePoint
- Salesforce
- Marketing automation tools (Marketo)
- Webinar platforms (WebEx, AdobeConnect)
- Event management software (Cvent)
- Social media platforms (LinkedIn)
