Customer Service Representative / Order Entry Specialist Location: Duluth, GA (On-Site)
We are a well-established textile company specializing in sustainable, high-quality fabrics serving customers across the United States. We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in the Duluth, GA area.
This is a full-time, in-office role supporting our sales team and managing the order fulfillment process across four US warehouse locations. If you thrive in a fast-paced environment, take pride in accuracy, and enjoy being a key part of a collaborative team, we'd love to hear from you.
What You'll Do
As the primary point of contact between our customers and internal teams, you'll be responsible for accurately processing orders from start to finish and making sure everything runs smoothly along the way.
- Accurately input and manage customer orders received via phone, email, or web into QuickBooks with speed and precision
- Review orders for accuracy in pricing, item numbers, quantities, and shipping details before processing
- Coordinate with sales, production, and shipping teams to ensure on-time delivery and customer satisfaction
- Respond to customer inquiries regarding order status, changes, and cancellations in a professional and timely manner
- Generate and manage invoices, shipping documents, and sales reports
- Maintain up-to-date customer records and real-time order status in company databases
What We're Looking For
- Prior experience in customer service, order entry, or inside sales support — textile or product-based industry experience a plus
- Proficiency in QuickBooks or similar order management/accounting software
- Strong attention to detail — accuracy in data entry is critical in this role
- Clear and professional communication skills, both written and verbal
- Ability to multitask and prioritize in a high-volume environment
- Team player who works well with sales, warehouse, and operations staff
- Must be able to work on-site Monday through Friday, 8:00 AM – 4:30 PM
Compensation & Benefits
- Salary up to $60,000, commensurate with experience
- Group health insurance
- Dental insurance
- 401(k) with company match
- Competitive paid time off
This is a great opportunity to join a stable, growing company with a strong reputation in its industry and a team that genuinely takes care of its people.
Let me know if you need any other changes.
