Customer Service Specialist – Supply Chain
Direct Hire
Schedule: Monday–Friday (Remote Fridays) – 8am to 4pm
Reports To: Supply Chain Manager
Industry: Food & Beverage / Specialty Ingredients
Pay Rate Range: Up to $60,000
Position Overview
A client of Insight Global in the Flavors and Fragrances Industry is looking for a Customer Service Specialists to support its growing supply chain and operations team. This is a direct‑hire opportunity ideal for candidates who enjoy being at the center of order management, customer communication, and cross‑functional coordination. This role serves as a key liaison between customers, sales, supply chain, and operations ensuring orders are planned, scheduled, and delivered accurately and on time across both import and export workflows.
Key Responsibilities
- Manage end‑to‑end order processing and order management, from entry through delivery
- Serve as the primary point of contact for customer communication, order status updates, and issue resolution
- Coordinate closely with sales, supply chain, operations, planning, scheduling, shipping, quality, and purchasing teams
- Handle both import and export orders, ensuring proper timelines, documentation, and coordination
- Work backward from customer delivery dates to ensure production, shipping, and logistics milestones are met
- Support operational planning and scheduling activities to maintain service levels and on‑time delivery
- Assist with shipping coordination and follow‑up, including changes, delays, or exceptions
- Maintain accurate order, shipment, and customer data using Microsoft Office tools, particularly Excel
- Contribute to continuous improvement efforts across customer service and supply chain operations
Required Qualifications
- 2+ years of experience in customer service, order management, or supply chain support
- Strong experience working cross‑functionally with sales and operations
- Intermediate proficiency in Microsoft Excel (tracking, reporting, data organization)
- Comfortable managing multiple orders, timelines, and priorities simultaneously
- Experience working with dates, lead times, and delivery schedules
- Strong communication skills with both internal teams and external customers
- Detail‑oriented, organized, and proactive problem solver
Preferred Qualifications
- Experience in the food & beverage, ingredients, flavor, fragrance, or manufacturing industry
- Exposure to import/export operations, international shipping, or global supply chains
- Background supporting planning, scheduling, shipping, quality, or purchasing functions
- Experience in a fast‑paced, operations‑driven environment
