Customer Support Specialist

Support Specialist

This is an excellent opportunity to launch your career with a leader in their industry. Our client seeks a high-achieving Support Specialist to join their creative and dynamic organization.

You will support the team by managing internal customer inquiries and providing timely, professional assistance.

RESPONSIBILITIES:

• Communicate directly with customers via email, chat, and digital platforms to address inquiries, concerns, and order-related issues.
• Monitor, manage, and support customer orders within the proprietary software, ensuring accuracy and timely issue resolution.
• Track order status, customer issues, and resolutions using Excel and internal systems.
• Escalate complex or unresolved customer concerns to the appropriate internal teams in accordance with established procedures.

This is a 4-month contract opportunity in the Bloomfield area. If you do a great job, you can apply for an internal position throughout the company at the end of the contract period. Joining this upbeat, collaborative group is a great way to gain exposure to the retail world!

Visionaire Partners offers a comprehensive benefits package to all full-time W-2 contractors, their spouses/domestic partners, and dependents. Options include 401 (k) with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

REQUIRED SKILLS:

• Minimum of 1 year of experience in customer service or account management.
• Strong attention to detail, with demonstrated experience updating software systems in response to customer information changes.
• Ability to work with a strong sense of urgency and follow tasks through to completion.
• Experience with data entry and tracking in Excel.
• Excellent listening skills with a patient and empathetic approach to customer interactions.
• Bachelor’s degree required.

PREFERRED SKILLS: Experience working in a retail environment

Must be authorized to work in the U.S./Sponsorships are not available