Customer Support Specialist

Customer Service Coordinator

We’re looking for an Onsite - Customer Service Coordinator for our client. If you have 2 -5 years of experience in Customer support, logistics, supply chain then this is a great opportunity to grow your career with a company known for excellence.

What You'll Do

• Timely, accurate, and complete orders and responses to inquiries within required timeframes.
• Initiation and support throughout the order lifecycle, according to customer requirements and internal process standards.
• Effective communication and collaboration with internal and external customers.
• Maintain department KPIs and customer satisfaction ratings as defined by the department.
• Answer incoming customer phone calls and take appropriate action for each call.
• Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; always ensure customer satisfaction.
• Manage exceptions and review database for errors. Research and resolve exceptions and respond to escalation of service requests.

What You Bring

• 2 + years of related customer services experience with an emphasis on the importing and exporting of goods required
• Domestic and/or international transportation and logistics experience preferred
• Experience with ten key by touch and typing speed of 35 WPM.
• Ability to communicate clearly with excellent verbal, written, and listening skills.
• Ability to work as an individual contributor and as a valued participant in a team based environment.

Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.

📍 Location: Irving, TX - Onsite

💵 Pay: $19 - $20/hr

📩 Apply now to take the next step in your Customer support career!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance