Customer Support Specialist

The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.

Key Responsibilities

VMS System Management (If Applicable)

• Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
• Ensure compliance with client-specific requirements and deadlines
• Track activity and status updates within VMS platforms
• Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
• Update contractor records for extensions, terminations, and any other operational changes.
• Assist in extension processes, rate increases, offboarding, and related administrative tasks

Client-Specific Onboarding

• Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client’s expectations
• Monitor completion and ensure compliance prior to consultant engagements
• Responsible for distribution of all clients related access and equipment documentation.
• Serve as the point of contact between internal teams, clients, and contractors during onboarding

Timekeeping & Payroll Coordination

• Act as the main point of contact for all timekeeping access issues
• Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
• Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines