Job Title: Customer Support Specialist (Contract)
Job Overview
Our client, The Home Depot, is seeking a Customer Support Specialist to provide day-to-day customer communication and order support. In this role, you will serve as a primary point of contact for customer inquiries and order-related issues while ensuring a positive customer experience.
This position focuses on resolving customer concerns, monitoring order activity, and supporting customer operations through internal systems such as OrderUp and Excel. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced support environment.
Key Responsibilities
- Communicate directly with customers via email, chat, and digital platforms to respond to inquiries, concerns, and order-related issues
- Monitor, manage, and support customer orders using OrderUp, ensuring accuracy and timely issue resolution
- Track order statuses, customer issues, and resolutions using Excel and internal tools
- Escalate complex or unresolved customer issues to appropriate internal teams following established procedures
- Maintain accurate records of customer interactions and issue resolution
- Provide timely updates to customers regarding order status and issue resolution
- Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction
- Support operational workflows and contribute to continuous process improvements
Desired Skills
- Strong customer service and communication skills
- Ability to manage multiple tasks in a high-volume environment
- Strong problem-solving and conflict resolution abilities
- Experience using Microsoft Excel for tracking and reporting
- Strong attention to detail and organization
- Ability to work collaboratively with cross-functional teams
- Comfort working with internal order management or ticketing systems
- Professional written communication skills for email and digital platforms
Preferred / Entry-Level Experience
- 0–3 years of experience in customer service, order management, customer support, or similar roles
- Experience in retail, e-commerce, logistics, or customer operations environments preferred
- Experience using CRM, order management systems, or ticketing tools is a plus
- Familiarity with Excel or basic data tracking tools
Education
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred
Work Environment
- Contract position supporting customer operations for The Home Depot
- Fast-paced, team-oriented environment focused on customer experience and operational efficiency
Equal Opportunity Employer Statement
Our client, The Home Depot, is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic in accordance with applicable laws.
