Collections Specialist

Job Title: Collections Specialist

Pay Rate: $30-$32/hour

Location: Draper, UT (Hybrid)

Duration: 6-Month Contract (Potential for Extension)

Work Schedule

• Full-Time | Monday – Friday | 8:30 AM – 5:30 PM
• Hybrid Schedule: Two days onsite each week (Tuesday and Thursday)

Collections Specialist | Hybrid Opportunity in Draper, UT

Join a fast-growing financial technology organization dedicated to helping small and mid-sized businesses streamline and manage their financial operations. This is an exciting opportunity for a detail-oriented and customer-focused Collections Specialist to contribute to a high-performing team while supporting critical business objectives.

Position Overview

The Collections Specialist will support the Collections team in executing strategic and operational initiatives across multiple business entities. This role is responsible for managing the end-to-end collections process, reviewing customer accounts, developing effective collection strategies, and driving successful recovery efforts while maintaining positive customer relationships.

The ideal candidate will bring strong collections experience, excellent analytical skills, and a customer-centric approach to problem-solving.

Key Responsibilities

• Manage and execute collection activities for assigned customer accounts.
• Analyze account status and determine the most effective collection strategy.
• Communicate with customers regarding outstanding balances and payment resolutions.
• Investigate account discrepancies and collaborate with internal teams to resolve issues.
• Maintain accurate account records and collection documentation.
• Contribute to team initiatives focused on improving collection performance and operational efficiency.
• Support achievement of key financial and revenue recovery targets.

Required Qualifications

• 1–2+ years of direct collections experience.
• Experience in eCommerce, payments, financial services, or a related industry preferred.
• Ability to quickly learn and adapt to new processes and procedures.
• Strong analytical, investigative, and problem-solving skills.
• Excellent organizational and time management abilities.
• Ability to effectively prioritize and manage multiple responsibilities.
• Strong interpersonal, communication, and decision-making skills.
• Proven ability to build relationships and resolve conflicts in a dynamic environment.

Preferred Qualifications

• Knowledge of payment processing methods including ACH, checks, digital wallets, international payments, virtual cards, and credit cards.
• Bachelor's degree in Accounting, Finance, Operations Management, or a related field.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.