Required Skills & Experience
-Previous experience supporting a large fortune 100 company
-Lead client onboarding and relationship management for strategic accounts.
-Monitor KPIs and drive continuous improvement in service performance.
-Develop and implement customer service protocols tailored to 3PL logistics.
-Serve as the primary point of contact for client escalations and service inquiries.
Job Description
Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Columbus, OH area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third-party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.