Client Success Manager

Giesecke+Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. G+D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their client’s every day to secure payment, communication and device-to-device interaction. G+D ePayments is a technology leader in its markets and holds a strong competitive position.

JOB SUMMARY

The Client Success Manager I (CSM I) is responsible for providing the highest level of quality service, and ensuring for excellent internal and external communication to support our Client’s day to day requirements and specifications. The CSM I seeks to understand the client needs and suggests the appropriate solutions, products, and services to best meet those needs in collaboration with Sales. The CSM I is responsible for successful execution of client projects and serves as the direct daily liaison between the client and internal stakeholders.

The CSM I responsibilities also include processing orders; inventory management; coordinating with Other CSMs, production, scheduling and logistics teams; and invoicing. This position requires direct interface with internal stakeholders in a variety of departments, collaborating to ensure for a timely, accurate, and excellent client delivery experience. A high level of responsiveness, attention to detail, and service is required for all duties.

• Manage the end-to-end process of the order lifecycle (PO data entry, confirmation, changes, tracking, and invoicing via ERP system).
• Link Client Services/Sales with Operations for daily order processing and updates.
• Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for accurate and on-time fulfillment.
• Maintain and update WIP/dashboards; share timely updates with respective teams.
• Follow SOPs, maintain data accuracy and quality standards.
• Support Client Service management on client visits, audits, press checks.
• Investigate and quickly resolve quality issues with Production/Quality teams.
• Provide team backup; train on SAP and other tools.

Qualifications:

• Bachelor’s degree in Business Administration or related field required.
• Minimum 5 years of experience in a similar or related client-facing role.
• Order management experience in a Manufacturing, Printing, Financial, or related environment.
• Advanced working knowledge of end-to-end client order processes across varying client types.
• Strong organization, planning, and multitasking skills with high attention to detail.
• Excellent written and verbal communication skills; professional and client-oriented demeanor.
• Self-motivated, proactive and team-oriented, with a proactive and collaborative approach to meeting client expectations and deadlines.
• ERP experience required with respect to order processing, inventory management, status monitoring and receiving; SAP strongly preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience in digital file navigation and document handling.
• Experience in the card, payment or printing industries strongly preferred.

The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

BENEFITS INCLUDE

Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.