Company: American Exchange Group- https://www.axnygroup.com/
Title: Client Success / Account Manager (3PL)
Pay Rate: $25-30/hr
Duration: PERM
Location: Perris, CA (onsite 5 days a week)
Summary
The Client Success / Account Manager serves as the primary point of contact for ShipLogiQ’s 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.
Key Responsibilities
· Serve as the main liaison between clients and warehouse operations
· Manage new client onboarding and implementation
· Monitor SLAs and operational KPIs
· Provide regular reporting on inventory, fulfillment, and performance
· Handle client escalations and issue resolution
· Coordinate internally with warehouse managers to meet client needs
· Identify upsell opportunities for additional services (VAS, freight, storage)
· Conduct regular client check-ins and business reviews
Qualifications
· 3+ years experience in 3PL, logistics, or supply chain account management
· Strong communication and relationship management skills
· Understanding of warehouse operations and fulfillment workflows
· Experience working with WMS and reporting tools
Compensation:
$25 to $30 per hour.
Exact compensation may vary based on several factors, including skills, experience, and education.