Location: Lyndhurst, NJ (in-office preferred; flexibility may be available depending on fit)
Type: Full-time
About Tekcard Payments
Tekcard Payments is a payment processing and technology company supporting merchants nationwide and a growing ISO/partner channel. We run a fast-paced operation where everyone wears multiple hats and client experience matters.
The Role (Not Generic “Customer Service”)
We’re hiring a Payments Client Services Analyst to support merchants and partners across day-to-day servicing, onboarding coordination, and light operations tasks. This is a B2B, finance-operations style support role—ideal for someone coming from banking, accounting support, fintech, merchant services, or other detail-driven client operations.
You will handle merchant requests, coordinate with internal teams (Underwriting/Risk/Tech/Accounting), and keep accounts moving. You may also support our Premier ISO/Partner channel with status updates, documentation requests, and basic system tasks.
What You’ll Do
- Merchant Support (B2B): Handle inbound merchant questions via phone/email/ticketing—funding/deposit questions, batching, statements, charge schedules, and general account support.
- Partner / ISO Channel Support: Assist partners with onboarding status, missing items, and basic platform/process questions (with clear escalation paths).
- Light Operations / Account Maintenance: Update merchant profiles (bank updates, ownership changes, contact changes), help key/confirm data in internal systems, and ensure clean documentation.
- Issue Triage + Escalation: Identify what’s a client education issue vs. a technical issue vs. a risk/underwriting issue; escalate with clean notes and supporting details.
- Chargeback/Dispute Assistance: Guide merchants on dispute documentation and timelines; route cases appropriately.
- Documentation & Case Notes: Maintain accurate notes, checklists, and follow-ups so nothing falls through the cracks.
You’re a Strong Fit If You…
- Communicate clearly and professionally (written + verbal).
- Are organized and comfortable working multiple queues at once.
- Like structured work: checklists, documentation, clean notes, follow-ups.
- Can learn systems quickly (CRM/ticketing, portals, spreadsheets).
- Can stay calm when a merchant is stressed about money/timing.
Relevant Backgrounds That Translate Well
We’re intentionally trying to avoid “retail-only customer service.” Strong backgrounds include:
- Bank branch operations, deposit ops, treasury support, ACH support
- Accounts receivable / billing support / client accounting support
- Mortgage servicing support / loan operations / escrow processing
- Merchant services support, fintech support, payment operations
- B2B customer support where accuracy + documentation mattered
Requirements
- 1–3+ years in a client-facing operations role (banking, fintech, accounting support, merchant services, etc.)
- Strong attention to detail and comfort with systems + Excel/Google Sheets
- Ability to handle sensitive information with professionalism and discretion
Nice to Have
- Payments/merchant services exposure (funding, batching, statements, chargebacks)
- Experience supporting partners/agents/ISOs (B2B channel support)
- Familiarity with onboarding workflows and verification steps
- Equal Opportunity Employer: Tekcard Payments is an equal opportunity employer.
